Hello there, @jpc4. You can't get an email reply from Intuit QuickBooks for multiple reasons. I'll share some information and direct you to the right support who can help you further.
First, you likely replied to a "no reply" email, so you're not receiving any response from our Customer Service team.
Second, if an expert emails you directly for any reason, their response time may be delayed due to high email volume. I recommend contacting support about it. By doing so, they can look into it and provide you with more help. Here's how:
Please note the hours of operation to ensure specialists are available for assistance.
- Log in to your QuickBooks Online account.
- Click on Help (?).
- Go to QB Assistant, and type in the topic you need help with.
- Click on Contact Us to connect with a live support agent.
- Select a way to connect with us:
I'll also attach these useful articles about Intuit's service email addresses and more helpful topics for QBO UK:
You can always get back to us if you have other questions regarding emails or QuickBooks. The Community has your back. Take care and stay healthy!
