Paid invoices go to Accounts Receivable, and never in my income Why?

The items you sell determine what account is posted to, basically service and inventory items should all have your sales income account selected as the income account on the item screen

when you create an invoice, this is the how it works

sales price is posted to income
sales tax if any is posted to sales tax payable
if you sold an inventory item, the cost of that item is removed from inventory and posted to COGS
the amount due is posted to A/R

When you receive payment on the invoice, the payment posts to A/R clearing the balance, and to undeposited funds. Then you use make deposits to put the money in the bank account

A/P is similar for bills
enter a bill and the
expense account selected is posted to
or the inventory item purchased is stocked with cost
and A/P is posted to

when you pay the bill, the bank account, or CC, is posted to and it clears the A/P account for that bill

OK, so we are a charity that runs special care, however we invoice our council and NHS parties for specialized care.

i setup our income and expense accounts on chart of accounts, yet it's those balances that don't change.

i get what you mean about where an invoice goes too and how to deposit to our chosen bank account ... that bit is fine and it matches our bank statements too. But my issue is that even though i can see what A/R accounts have received money, or spent money, i still need to be able to provide a full breakdown of I&E to my director 

edit each item in products & services and insure that the income account is selected for income

the item determines what account is posted to

I'm using Desktop 2019,  i can't find the option for "products and services"

where is this located please?

Thank you.

as you can see from my screenshot i already have these set as income, yet they still don't display my balances. (see attached)

the same thing happens with my expenses for any bills i pay :(

I  appreciate the screenshot you’ve provided, @Cfields21.

A corrupted transaction or data damage may mess up your accounts balance. Let me share some steps to keep QuickBooks working as it was before.

To isolate this concern for possible data damage, let’s perform the following troubleshooting steps:

1. Create a backup of your company file.
2. Run the Rebuild Data utility
   1. Go to the File menu.
   2. Choose Utilities.
   3. Select Rebuild Data.
   4. On the QuickBooks Information window, select OK.
   5. Select OK when you see Rebuild has completed.
3. Run the Verify Data utility
   1. Close the File menu.
   2. Select Utilities.
   3. Choose Verify Data.
      • If you see QuickBooks detected no problem with your data, select OK. You may continue using your company file.
      • If Verify finds an issue with your data, you will be prompted to Rebuild Now or View Errors. 
   4. Select Close, then perform either of the following:
      1. Review Last Verify/Rebuild
      2. Review QBWin.log

If the issue persists, I’d suggest contacting our QuickBooks Desktop Support. An agent can further check into your account through a secured remote access session.

Here’s how to contact us:

1. Click the Help menu.
2. Choose Contact us.
3. To route you to the correct support expert, enter a brief description of your issue.
4. Click Continue.
5. We’ll provide you a few options. You choose which one is best for you.

For more detailed information, you may check out these articles for references:

• Resolve data damage on your company file
• Unrecoverable error in QuickBooks Desktop
• Top data damage errors in QuickBooks Desktop

Don’t hesitate to swing by the Community again if you have other questions about the workflows in QuickBooks for Accounts Receivable and Accounts Payable. I am here to help.

The same happens to me, when I receive payment for an Invoice it stays on my account receivable but it does not go to my Income, consequently I cant see my income on my P & L at the end of the day.

Thanks for joining the thread and sharing your concern with us, @Felipe.

Once you record an invoice payment, the transaction will be recorded to the bank account that you've selected in the Deposit To drop-down list. This account won't show in the Profit and loss report since this will only show your company's revenues and expenses during a particular period. However, the payment will show in your Balance Sheet report. 

When recording an invoice, let's make sure that you're using an income account for your products and services. That way, they would show in the P&L report. 

If what you are seeing is different from what I have described, could you provide me with more information about your setup when posting your income? That way, I can share the right steps in resolving the issue.

There are different ways you can track customer transactions in QuickBooks Desktop. Our workflows can assist you in managing your cash flow, and accurately tracking sales, receivables, and profitability.

Please don't hesitate to visit us again if you need help in tracking and managing your transactions. I'm always here to help you out. Have a great day.

Thank you very much, however I have Quickbooks online, not the desktop.

Hello FelipeBayma, thanks for coming back to us and letting us know which account type you have with us, Do you have an income account selected on whatever product/service you have used on the invoice?