Hello,
Unless you specifically set Chrome to be your Default Browser; installing and using chrome will not affect any specific software that requires Edge. We are not advising to change any of this, or to uninstall or remove edge. We'd simply like you to copy https://uk.qbo.intuit.com/login into Chrome, Login and try loading projects.
There is no specific setting preventing it, we have no clear explanation to suggest why it works better in Chrome, just years of supporting our customers, has given me more than a thousand examples where we've fixed a customers problem/error/question, simply by downloading and opening QuickBooks in Chrome. This needs testing against your account.
Quickbooks is Optimised for Chrome, so we test our features most thoroughly in Chrome. When using Edge - Quickbooks can sometimes not appear as it's designed to do. I've seen that fonts can be different, pages can be askew. It can do some "odd" stuff. This can happen in any Browser, in fairness; but our engineers have tested our product most in chrome, and so chrome just works best with our program.
If you get the same behaviour in Chrome, we know the issue is not browser related, and we need to look at something different and more complex. Please let us know how you get on tomorrow.
