Quickbooks Pro 2016: will it really stop working?

petecroft · ‎May 15, 2024

We are still using a perpetual licence version of Quickbooks Pro 2016. This is pre-online, and is perfectly adequate for our book-keeping and reporting needs.

I've just launched it and received a warning that at the end of the month it will stop working, and I need to move to the online version or find another solution.

The core question is: is this actually true? Can Intuit actually disable our bought-and-paid-for legacy version of QB which utilises no online services, in an attempt to strong-arm us to a subscription model that we neither want or need?

If it is true, I have some choice words for Intuit, none of them polite. And I can categorically assure you that we will not be subscribing to the online service as it is chronically over-priced and under-performing for our requirements, and I have no faith in the migration process.

emmam6 · ‎May 15, 2024

Hello Pete, thanks for reaching out to the QuickBooks Community. We are sorry for the frustrations this messaging has caused you. For clarification, QuickBooks Desktop was discontinued in the UK in June 2023, but there are ex-subscribed users who are still able to use the software. From May, access will no longer be possible on subscribed versions QBDT 2016 and above, though we are urging all users to migrate to another software solution before this date.

If you purchased QuickBooks outright it should have been clear in the message that perpetual outright licences bought through retail would be excluded from the deactivation and will be able to access the QuickBooks desktop product still. We have brought this up with our head office and the message will be updated.

View solution in original post

4Gal · ‎May 15, 2024

For your reference

https://quickbooks.intuit.com/learn-support/en-uk/other-questions/access-to-qb-desktop-will-be-perma...

You should be fine. But make sure to start creating backup files starting next week.

emmam6 · ‎May 15, 2024

Hello Pete, thanks for reaching out to the QuickBooks Community. We are sorry for the frustrations this messaging has caused you. For clarification, QuickBooks Desktop was discontinued in the UK in June 2023, but there are ex-subscribed users who are still able to use the software. From May, access will no longer be possible on subscribed versions QBDT 2016 and above, though we are urging all users to migrate to another software solution before this date.

If you purchased QuickBooks outright it should have been clear in the message that perpetual outright licences bought through retail would be excluded from the deactivation and will be able to access the QuickBooks desktop product still. We have brought this up with our head office and the message will be updated.

petecroft · ‎May 15, 2024

Thank you - it certainly wasn't clear from the desktop alert.

I do appreciate we're on a very old version, and that future activation if we e.g. move machines may be in jeopardy, so we will be looking at migrating to an alternative solution. I'm reluctant to go to a subscription service purely because we don't actually need the notional 'benefits', as they're not really relevant to our operation.

I was somewhat alarmed that we might be looking at two weeks notice of certain death, though :)

alunwebb · ‎May 17, 2024

If you have all your license numbers you can contact intuit support, they will give you the activation code for your product and instructions how to get around the online activation and use the code they give you. Did this a couple of years back when I upgraded laptops they sent me through activation codes for the two copies of 2016 Premier I purchased, together with step by step instructions how to use the code. On their website they did have a downloadable copy of 2016 and it's last update which you'll need if your data was opened with an updated version of 2016. If you have all this then you should be safe to change computers and be able to get quickbooks up and running again. Hope that's some help.

Rob Impressions · ‎May 21, 2024

Good afternoon.

I too am using 2016 desktop version for nothing more than very basic invoicing tasks and have also received the message about no being able to log in after May.

How do I check if my version will still be usable?

I have my customer / licence / product number

Regards Rob

GeorgiaC · ‎May 21, 2024

Hi Rob, thanks for joining this thread

If you originally purchased the license outright, you will continue to have access to the product. Please contact our support team on 0808 234 5337 (Monday - Friday, 8 AM - 7 PM) so that one of our experts can check your license and product number on our system to provide further information if required. Thank you.

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Quickbooks Pro 2016: will it really stop working?