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rossimons
Level 1

Recurring invoice query. Online paypal payment option selection is missing from recurring invoices

Hi i hope you can help. I tick the online paypal payment tickbox on first/original invoice, send it to the customer and they pay online method just fine.  When I set up a recurring invoice for the same customer, the recurring invoice screen does not provide the same tickbox option for online payment, therefore I have to assume it is running off the selection made in the first/original invoice.  However, the recurring invoices are being sent out automatically by QB to customers without the online payment option on their recurring invoices.  Why?  And how do I fix this?

3 REPLIES 3
TaliaI
QuickBooks Team

Recurring invoice query. Online paypal payment option selection is missing from recurring invoices

Hello rossimons,

 

 

The option to accept PayPal payments is not available on recurring transactions. If you would like this to be implemented in future updates, please use the feedback option within the cog wheel to suggest this and the developers will look into it.

 

Thanks,

 

Talia

CaptainEon
Level 1

Recurring invoice query. Online paypal payment option selection is missing from recurring invoices

Sorry I can't answer your question but I have posted the same problem and I've not had a valid answer yet.


The other major problem I'm finding with the recurring invoices is that it creates a random identifier for each for invoice rather than using my specified sequencing of plain numbers. This seems crazy to me, especially when other accounting packages manage do it ok

JaneD
Moderator

Recurring invoice query. Online paypal payment option selection is missing from recurring invoices

Allow me to step in, CaptainEon.

 

TaliaI is correct. The option to accept payments through PayPal for recurring invoices is currently unavailable in QuickBooks Online (QBO). 

 

You may want to check this link where my peer, LilyC, already answered and provided a workaround to the same concern you've posted. 

 

On the other hand, QBO follows the number sequence from your recurring invoice including the manually entered ones. 

 

I'm linking an article just in case you need help with changing the invoice number on sales forms.

 

Please let me know if you have any-follow up questions. I'm here to help. Have a wonderful day.

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