Reply to Customer Service Agent - Rejected

Hello Mark, we are sorry to hear your case gone closed before it was fully resolved. Can you please ring the support line on 0808 234 5337 so you can set up a screenshare with the agent on the phone so your issue can be looked into more and raised up to the higher team if required. 

@Ashleigh1I've gone through all that already with the screenshare. I've identified the bug, they said they were going to looking it, they emailed me stating they can't see any resolution and won't let me actually reply to them asking when or IF it will be fixed. My email was rejested so I am guessing this has been closed as reosolved, when clearly it isn't. What sort of support is that?

I am WASTING so much time with you lot it's incredible. In the 22+ years I ran Desktop I think I spoke to support TWICE. TWICE IN 22 YEARS!!!!!!!!

Hello Mark, we appreciate what you are saying and that you have done it all before however if you are still continuing to experience the same issue then you will need to ring the support line or the chat service so a screen share can be done so your issue can be looked into  in more depth. Again we are sorry to hear your case was closed when it has not been fully resolved for you. Yes due to your case being closed by the agent that is why your emails are being rejected.  This is not the experience we want for our customers and are really sorry to hear it had happened to you.

@Ashleigh1So I called them, did the screen share, again, explained the issue, again. One hour later they still don't know why the issue persists or what is even causing it. No resolution and no full and satisfactory answer to the problem. So what happens next. I get another email saying they don't know what the problem is and close the case again.