We hear and recognize your concern, Liz19238. I'm here to help you rectify your desktop program from shutting down when switching to a single-user mode.
When working with QuickBooks tasks, unusual behaviors like this may happen and can cause inconvenience to your day-to-day transactions. Thus, we can open and run QuickBooks with all windows closed in your file. This will allow the program to run smoothly, as QuickBooks will re-open any windows left open when closing the company file. Here's how to open your data with all the windows closed:
- Open QuickBooks Desktop.
- In No Company Open, select your company file.
- Press and hold ALT on your keyboard and then select Open. Don’t let go of ALT until the file opens. If QuickBooks asks you to sign in, release ALT and enter your password. Press and hold ALT again and select OK.
If the same thing happens, we may consider opening your company file with a different QuickBooks user. To do this:
- Go to Company, select Set Up Users and Passwords, and select Set Up Users.
- Enterprise users: Go to the Company menu and select Users. Then, click Set Up Users and Roles.
- Select Add User..., type the username and password, and select Next.
- Note: Don't use the damaged user name.
- Customize the user as necessary and click Finish.
- Go to File, then select Close Company/Logoff.
- Sign in to the company file using the new login credential.
However, if the issue persists, you can follow Solutions 3-6 outlined in this article to ensure you'll able to work with your file seamlessly: Troubleshoot Unrecoverable Error XXXXX XXXXX.
Moreover, you may want to refer to this guide to help you install your desktop program again to fix company file issues: Reinstall QuickBooks Desktop.
We'll keep this thread available so you can always get back to us anytime you need further assistance managing your company file. Just let us know in the comments below. Keep safe.
