SLOQBOOKS SUPPORT

Any specific concern?

YES

WHY DOES IT TAKE 15 MINS BEFORE YOU EVEN GET TO THE QUESTION.....

THAT IS HOW LONG IT TAKES YOUR STAFF TO ASK SAY HELLO, VERIFY IT IS YOU DESPITE YOU GETTING TO THEM FROM WITHIN THE QUICKBOOKS APPLICATION AND GENERALLY WASTE YOUR TIME ASKING WHAT THE PROBLEM IS AS YOU HAVE ALREADY STATED THAT IN THE FIRST REQUEST FOR SUPPORT

THEY THEN HAVE NO IDEA WHAT YOU ARE TALKING ABOUT FAILY TO UNDERSTAND THE PROBLEM SO YOU THEN REALISE YOU HAVE WASTED OVER 15 MINS AND IT IS JUST NOT WORTH THE HASSLE AS FROM PAST EXPERIENCE YOU KNOW FULL WELL THAT YOU CAN WASTE AN HOUR AND STILL GET NO WHERE

Firstly, I am not part of Intuit team. Can you elaborate what was your problem with your account?

Hi ShopAdmin, we're sorry to hear of your experience with our care team - occasionally, agents may need to ask clarifying questions to confirm the issue, however, this shouldn't take too long. 

Can we take some details on the issue that you're experiencing to assist with that here?

When you have a Supplier with say 130 invoices and credit notes, covering 2 months ( Say June and July).....and you want to make a payment for the June invoices.....

1) When you filter by June - so you can select all of June......you loose ALL THE CREDIT NOTES and cannot get them back
2) You are left with selecting all 86 June transactions individually

3) when you are in the Supplier account - you cannot filter with outstanding bills and credit notes - it is one or the other - so again useless

I could go on.....but I loose the will to live

@GeorgiaC 

15 mins and we had not even begin to address why I had called support !!!!!!

Seriously - your users do not have time to waste - they want quick support......not slow support !!!

Thanks for getting back to me with those ShopAdmin, can I check if the supplier credits are still removing if you select these before applying the filter to search for outstanding transactions? 

The 'unpaid bills' report will show all open bills and unapplied supplier credits and can be filtered by supplier/date range. :)

@GeorgiaC 

Correct - as son as you filter the credits are lost - the only way is to laboriously tick each square !

Re the unpaid bills report - so - like the "why does it take 4 to 4 clicks" to print ANYTHING from SlowBooks, when I am in the Suppliers account - with all the information already there...checking......you now want me to leave that page....run a report that shows me ALL THE SUPPLIERS, waste time then filtering it and messing about and so on......  JESUS.....come on....JUST MAKE THE  SELECTION OPTION IN THE  SUPPLIER VIEW ABLE TO SELECT MULTIPLE ITEMS...it is not rocket science