The mobile product has errors. Is it updated regularly?

Good day, Irving.

Thanks for sharing your concern on the QuickBooks Community page.

Can you tell me more about the error you received in your mobile application? This way, I can provide you with the appropriate response to resolve the issue.

Any additional info would be much appreciated. Just your details to this thread so I can get back to you. Have a good one.

Hi,

Under "my business" tab.

Profit graphic

Expenses is shown as £1428.44 down 46 % on the same period in the previous month

Expenses graphic

Expenses is shown as £1428.44 down 56% on the same period in the previous month

They cannot both be correct.

I have reported this previously.

Hello Irvingjohnvincen, thanks for coming back to us here, the widgets are designed to give an overview and may have different accounts posting to them and date ranges applied. For accurate reporting, we would advise you to run the actual reports, from the reports tab on the web application. 

I don't understand your response. 

The widgets show the same amount and time period but different percentages.

At least one of them MUST be wrong and if you simply accept that then what is the point of the app?

Surely this needs examining to find the correct figure or you withdraw the app.

Hello Irvingjohnvincen, thanks for coming back to us here again, does the same thing show when you run the actual reports? we take on board what you are saying and we will pass this on. 

Hi,

I'm sorry but your question does not make sense.

The reports don't compare one period to another or provide percentage difference figures (to my knowledge) but if they did they can only agree with one of the percentage figures not both of them. ONE OR BOTH of them is wrong.

I can see how hard you tried here. No worries, I'll make it up to you to ensure you never have to deal with this again. 

The QuickBooks Online mobile app is always in sync with the web version. The tasks and changes you've made in the app should show up on the web, and vice versa. We can perform some troubleshooting steps to check if this is a mobile application issue.

Let's start by resetting the data in your mobile app. You should be able to update your data as long as you’re connected to the internet. Here’s how to do it on different mobile operating systems:

iOS

1. Go to Menu ☰ and tap Help & Feedback.
2. Tap Refresh Data.
3. Note: A message appears “Caution. If there was a problem getting your latest QuickBooks Online data, you can refresh it now. It may take a few minutes.”
4. Tap Refresh to confirm.

Android

1. Go to Menu ☰ then tap More Options ⋮.
2. Tap Settings then Refresh Data.
3. Tap YES to confirm.

Once done, you can close and reopen the mobile app and check the Widgets data again. Also, I'd suggest restarting your phone. If you continue to get the same result, we can uninstall and reinstall the application to start fresh. Just follow the steps below to uninstall it.

1. Tap and hold QuickBooks Online on your phone.
2. Drag the app to the Uninstall section.
3. Select Yes to confirm.

You can also check this link to learn more about the features to use while using the QBO app: Compare mobile app features.

Please let us know how it goes. It's our priority to ensure you're able to work on your file again. Keep safe always.

Hi,

With little faith I tried your possible solutions.

I'm afraid it made no difference