VAT Shortcut MIA In Shortcuts.

Mark Armistead · ‎December 21, 2023

I'm now getting this in both my buisness accounts. VAT keeps disappearing from the bookmarks menu in the side bar. It dropped off the list twice which was fine, I re-added it. Now, it's totally dropped of the option to have it as a bookmarks all together. I've now check on FIVE computers using both Safari and Firefox, plus my iPhone and 3 iPads and it just not having it.

There seems to be a bug somewhere.

But, I guess this post will be just a watse of time. I'll now get a reply from one of the reply bots asking me to clear my cache, browser history and using a private browser window, or use Chrome or some such tosh. Intuit, fix your product for crying out loud.

Rea_M · ‎December 21, 2023

Thanks for letting us know about this, Mark. We encourage you to contact the next available support option to further investigate this matter.

To do this, here's how:

Sign in to your QBO company.
Go to the Help (?) menu.
Select the Search tab.
Click the Contact Us button.
Enter a brief description of your concern in the What can we help you with? field.
Select Continue.
Choose a way to connect with us (Chat or Callback).

Once everything is all set, you might find it helpful to review this article to learn more about your home dashboard and assist you in adjusting your company setup in QuickBooks Online (QBO): Customise QuickBooks Online settings.

Please keep in touch whenever you have other feature concerns or questions about bookmarking a page in QBO. I'll get back to you right away to assist you further.

Mark Armistead · ‎December 27, 2023

As other users are reporting the same thing I've checked my bookmarks to also find Report has disappeared off the list along with VAT!!!!

Clark_B · ‎December 27, 2023

Hello there, @Mark.

I've seen that you've posted twice in this forum with the same concern. Don't worry, my colleague has already provided a solution for you to see the VAT in your bookmarks. Feel free to visit this link: https://quickbooks.intuit.com/learn-support/en-uk/reports-and-accounting/re-i-used-to-have-reports-b...

I'll always be here, ready to back you up if you require further assistance managing your VAT in the bookmarks section or other QBO-related concerns. Please let us know any time in the thread. Keep safe!

Mark Armistead · ‎December 30, 2023

I’ve just replied. It’s wrong because it’s obviously a bug. Vat and reports is missing from the BOOKMARKS section.

ChristieAnn · ‎December 30, 2023

Hello there, Mark.

I just wanted to let you know that my colleague responded to your other post. In order to keep the conversation streamlined and provide you with the best resolution, I'll ask that you post any follow-ups there.

Just in case you haven't been notified of the new response, here's the link: https://quickbooks.intuit.com/learn-support/en-uk/reports-and-accounting/re-i-used-to-have-reports-b...

Please let me know if you have further questions or concerns about VAT and reports. I'm always around to help, Mark. Have a good one!

Mark Armistead · ‎December 31, 2023

Brilliant, a reply loop. Obviously these reply bot's don't read the user replies properly. Totally ridiculous.

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VAT Shortcut MIA In Shortcuts.