Verifying a non-UK phone number

Anthony Walker · ‎January 02, 2023

Can Intuit verify a non-UK phone number? I have succeeded with my UK number, but I want to use my non-UK number as I no longer live in the UK. It simply does not send SMS or call my Israel-based number.

I tried "Chat", the UK person told me he is only trained for the UK so directed me to an international chat. That person told me to ask the UK people. I ask

LeizylM · ‎January 02, 2023

Hi there, Anthony Walker.

Let me help you in adding your phone number to QuickBooks Online (QBO).

When you add a phone number to QBO, it is region based. This is why you're not receiving SMS or calls from your Israel-based number. If you'll want to use the Israel number, you'll need to sign up for the QuickBooks Online IL version.

I have some articles you can check. These will show you how to update your business details, if needed, in QuickBooks Online:

If you have follow-up questions, please don't hesitate to post again if you have additional questions about adding numbers in QBO. Stay safe always.

View solution in original post

Anthony Walker · ‎January 02, 2023

Can Intuit verify a non-UK phone number? I have succeeded with my UK number, but I want to use my non-UK number as I no longer live in the UK. It simply does not send SMS or call my Israel-based number.

I tried "Chat", the UK person told me he is only trained for the UK so directed me to an international chat. That person told me to ask the UK people. I asked for an email of someone I could escalate this to and was told they do not have access to the email channel. This sounds very unprofessional to me.

Can anyone help?

Fiat Lux - ASIA · ‎January 02, 2023

Do you have a company in UK?

LeizylM · ‎January 02, 2023

Hi there, Anthony Walker.

Let me help you in adding your phone number to QuickBooks Online (QBO).

When you add a phone number to QBO, it is region based. This is why you're not receiving SMS or calls from your Israel-based number. If you'll want to use the Israel number, you'll need to sign up for the QuickBooks Online IL version.

I have some articles you can check. These will show you how to update your business details, if needed, in QuickBooks Online:

If you have follow-up questions, please don't hesitate to post again if you have additional questions about adding numbers in QBO. Stay safe always.

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Verifying a non-UK phone number