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Everything you need to know about banking in QuickBooks Online - Discover more
info1796
Level 1
posted
‎April 13, 2022 10:24 AM
last updated ‎April 13, 2022 2:24 AM

We have clients trying to pay using credit cards online getting error messages

 
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3 REPLIES 3
GeorgiaC
QuickBooks Team
QuickBooks Team
‎April 13, 2022 10:48 AM

We have clients trying to pay using credit cards online getting error messages

Hi info1796, thanks for joining the Community - we don't have any reported issues for this, can we check the specific error that the clients are receiving? 

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info1796
Level 1
‎April 13, 2022 10:50 AM

We have clients trying to pay using credit cards online getting error messages

declined stating SCA SINGLE AUTH THRESHOLD IS EXCEED

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Ashleigh1
QuickBooks Team
QuickBooks Team
‎April 13, 2022 01:41 PM

We have clients trying to pay using credit cards online getting error messages

Hello Info1796, thanks for that so in QuickBooks we only have two options in accepting the payments in QuickBooks Online, it could be via Paypal or GoCardless. Which one of these is it that you are using? 

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