We have this on one licence today and other one is still working. Trying to resolve now as we need access still. Did you resolve this?

@SW41 

Try Help > Manage My License > Sync License Data Online

Thanks. We tried this prior to posting here or contacting support and didn't work. Then contacted support and they did something at their end and advised us to re-sync the licence. This then worked. The whole transition away from desktop has been very poorly handled, we have been on this platform for 20 plus years and to be offered an online solution that isn't fit for ours (and many others) purpose is not really acceptable. We were then told that QB would have a tool to allow us to migrate to other platforms and have waited on this, to only find that this isn't the case. To totally close off access to the software is terrible too. So we can't print any duplicate invoices or anything else post 30th June or audit that period effectively. There needs to be an extension to access beyond then that allows access but no new transactions.

Spot on SW4! The way Intuit have treated us has been appalling and their lack of knowledge on what businesses need in terms of functionality and future access to THEIR data has been beyond belief. It can't be right that they have the ability to prevent us from accessing accounting data in the format in which it was intended to be viewed. They should have pulled their finger out and worked out how to make the product read only rather than stoking the fire already under them with more poor decision making. If they needed more time to do this then they should have delayed.

No surprise there is no reply to this post! There are big questions to be answered about the legality of not allowing ongoing read only access to legacy data but no one seems to be prepared to escalate this to senior management and just brushes off all the queries with nonsense about the download tool. A flat CSV data file is NOT the same as read only access to customer/supplier invoices etc.

As for being fobbed off with 'upgrade' to QB Online - what a joke.  It has a fraction of the functionality of QBD - no way of handling inventory or multiple pricing, both of which are essential for my business.

I'm migrating to Sage Accounting Plus.  Sage must be laughing all the way to the bank.

Hello Kimblerbear, thanks for posting on this thread, our team have provided all our desktop users with the export data tool which is a read only tool so that you can view all your historical data in your desktop account. We appreciate there is some functions in desktop which are not online and we have passed onto the team. 

Ashleigh 1,

Can you PLEASE stop calling the data extraction tool, read only. It is not read only it extracts reports dictated by Intuit/QuickBooks. 

Read only gives us access to ALL of our legally owned data something that has been denied to us. We were promised a read only licence that is entirely different to the extraction tool that has been made available. 

I don't wish to be rude but you need to discuss this with your technical team so that you do not continue to inflame the situation. You are responding to very angry and frustrated customers who have been loyal to QuickBooks for some 25 years and are being treated appallingly. The arrogance that we will be led like sheep to using QuickBooks online when it is inferior to what we have been using all these years is astonishing. 

Just leave it ' open ' 
No New Sales
No Updates
No Tech support 
No Problem 

BTW 

Movemybooks migration is appalling lacking 
And 'Items' not even mentioned, but in my experience not uploaded only services 

As the posts have said it is not a read-only tool for our data. Even if we had changed software at a better time we are still losing the ability to use years of historical data. Regarding the deficiencies of the online version, customers (including us) have been telling Quickbooks this for years, long before the announcement. If Intuit needed to charge more for desktop to make it viable, we would have probably paid it, we're now having to pay a lot more for Sage and going through the large task of transitioning our business to a new platform, with all that entails. 

So an update to share re the solution I am putting in place for a client who needs decent stock control... We are using QBO integrated with SOS Inventory. Its a US company and designed for QBO. Good stock control options and you can customise your sales invoices to show pretty much anything you want. It also offers price levels (which was in QBD but surprise surprise not in QBO). You can get pretty responsive email support and also telephone support are helpful (although they're 6hrs behind) so I'm working evenings just now.

This is all unfortunately a far weaker system than having it all in QBD. My client is having to learn 2 new products and will have manage them going forward. The integration is pretty good so far but having things in 2 places is never going to be as good as in one. So far it has taken days of software trials so my client is very thanksful to Intuit for costing them thousands of pounds and for the worry and uncertainty! We've ended up with QBO as there are some similarities to QBD and my client needed that to try to deal with the issue. 

Well said - shame no one is listening!  I'm working hundreds of extra hours migrating to Sage - time I can ill afford to take out of my working and personal life!

MMB is a bag of [Removed] (Spelt backwards for being barred of certain words)

QBO is a sack of [Removed] as well, the biggest fall this Company has ever made to the UK

The entire process has been 6 x times with MMB to the point of manually entering everything of 7 months worth of accounts

Thanks Intuit - I have no decent words to describe how angry I am and being charged more for the privilege of a half baked website version of what was a decent working product. Shame on you lot 

blco me, ban me, I don't care and I think most of the UK will feel the same

@Kev-20 

[Removed]

MMB has V Poorly replaced the QBD burnt in copy company to QBO which is now deactivated

I have a trial company setup a while ago using the burnt in version and that is far superior

I have active documents ( all estimates, invoices, Po's ) full stock and drill down on all.

Yet now all you get is opening balances and the option to IMPORT stock items 

parC

Thank the lord we have migrated away from Intuit and now only need basic access for HMRC if ever required 

I'd have to agree with the sentiments here. I've wasted almost two full weeks tidying up the data conversion into QBO from QBDT, as well as trying to work out how to use QBO to do the same things I already did fine in QBDT - and sometimes  there is no equivalent, it feels like I've just taken a big step backwards. 

To add insult to injury, to ensure I get to keep all my last 7 years of historic data, I've had to pay for the privilege of having that converted because Intuit will only fund  the first 2 years!! Thanks Intuit, very generous.

Of course they will probably point to the data conversion being carried out by a third party over which they have no control. Which is to my mind disingenuous at best. They could have got their own tool to work (some excuse about a Windows update issue I understand meaning it didn't work any more) but chose not to do so - call me cynical, but this cleverly then absolved them of any real responsibility to make sure the data conversion worked properly. 

In summary, I feel like I've been right royally shafted. I will stick with QBO for now because I have to, but when I can, I will move to another provider as I deeply resent having to pay for QBO. This is what we get for loyally paying for QBDT. 

Oh, and I forgot to add, does Intuit seriously consider a csv file output a usable format for us for our historic data using their wonderful "tool"? Have they actually tried to use csv files in the real world? Being a charity, we have around 70 funds operating via the Class tag, so running a P&L by Class pulls up a huge spreadsheet with 70 plus columns. Which used to be formatted when running from QBDT, now it's a CSV file it has to all be formatted manually. Rubbish - not fit for purpose. Give us xls files at least, that's not too difficult surely???

This thread is a sad state of affairs and Intuit should be ashamed. Ashamed how they have kicked their UK users, many of us decades long users, in the teeth. The management obviously don't care, otherwise we'd have engagement on here by them. We are left shallow attempts to think they will be improving the product over time, they won't. They can't even fix issues which are YEARS old.
Shame on Intuit management, you should come of from behind your corporate hiding hole and apologies to us ALL. But of course you won't, all you care about is profits.

Hello MB6661, thanks for posting on this thread, and sharing your thoughts with us, acknowledge desktop to online are very different and work differently and have different feature to each other, our developers are always continuing to improve our QuickBooks online packages for our customers. 

The discussion was made from higher up that the only way to migrate with date across would be with MMB, it is our of our control. We are sorry to hear that you feel that you have been royally shafted this is not what we want our customers to feel.  Thanks for this feedback we will pass it onto the developers. 

feel  exactly the same way having been with quickbooks desktop since March 2003 , I took the plunge and moved over to the online version yesterday and I just do not know what I am going to do .

I paid £150 plus vat to Move my books and that gave me data for three financial years till my year end May 31st this year and then some small amount of invoices in June , 17 in total , when look at the online version none of my sales items have moved over and it does not look like this option is available .. I am now not sure what to do for the best now ,

@BC Glazing 
That's about correct, it'll import the description of the item, but not list the item unless you double check this on the left hand side of the screen for "Products & Services" and see if your stock items really have been imported - otherwise, like in my experience, your monthly accounts for Profit and Loss makes it look like you've made bucket loads of money becuase there's no "Cost of Goods" figure

MMB made such a mess of imports that after the 6th attempt, I dumped the lot and manually entered 7 months worth of my accounts, even now, it's shafted up my stock list quantity and I'm starting to think that this seriously is not reliable at all

It's a shame your sales team did not relay this information! I specifically asked if I would be able to access my data on desk top and, perhaps use it for my smaller clients ho did not need MTD services, I was actually told, and I quote "You will not lose access, just some of the functions" this was when I signed up for on-line licences, even though I was not impressed with QB on-line, Desk top is a far superior program and I would happily have paid for individual licences to keep using it.  I also received an email from Intuit stating that after 30 June 2023 I would have a further week to complete the migration! I have just returned from holiday to find I cannot access anything on desk top......has anyone got experience of Sage??

Try disconnecting from internet , change PC date to yesterday…

Then open QB. 

@skinnerneil 

I tried that all, and it don't work. Firefox don't like the clock change, but as above, my QBDT is no more - it no longer works

Absolute insulting and to add more insult, despite manually inputing 7 months of data to QBO becuase MMB made a ********** hash of it, it also made a total hash of my business saving account

Add interest................ok, easy to do, OH NO CHANCE of that, MMB decided to add the monthly interest, then minus it for the past 7 months

This was down to me being a donut of "Connect To Bank" - which also made a royal mess of things so I shut the connection off

I have no kind words to say and as so many have said, Intuit have ******* all care about the UK :(

Well you have to leave it disconnected from the internet …!

Seems to work fine if you leave it offline … move any files you need off using a USB drive. 

I also have a PC with QB still open which is connected . I leave it permanently running and open. 

Try disconnecting from internet , change date to 1st June. 

Open QB. Does it work ?

Leave QB open and reconnect internet and allow date to sync 

does QB remain open ?

I think it checks system date against licence expiry date when you start QB up. 

Once QB is open. It seems to not check again …

Early days but my offline PC running QB seems happy enough.