Where can I find/see unbilled expenses after migration to Desktop, the unbilled charges report is only showing items I have posted after moving over a couple of weeks ago

Hello Jackie, thanks for reaching to the Community! Can we ask you to check your unbilled expenses by following the steps below

1. Go to Get things done (Take me there).
2. Change the URL in the address bar from “qbo.intuit,com/app/homepage” to “qbo.intuit.com/app/managebillableexpense''

Do you only see the recent posted items? Thanks

I have the option to hide unbilled expenses created before a certain date. I don't want to do that, I want to produce a report to show which customers still have unbilled expenses prior to moving over.

I appreciate you for getting back to us, Jackie.

I'm here to share more information on what data are converted when moving from QuickBooks Desktop to QuickBooks Online (QBO).

There are limitations when moving your file to QBO. One of them is the option to convert the unbilled charges. With that, you'll have to reopen the affected transactions manually and then reassign them. Before doing so, ensure that the function to make expenses billable is turned on. Here's how:

1. From the Gear icon, select Account and settings.
2. Go to the Expenses tab.
3. Toggle the Make expenses and items billable button.
4. Click Save, and then Done.

If you have lots of transactions to modify, you may reach out to your accountant on the best way to edit the transactions.

I've also added these articles on how to get started with QuickBooks Online:

• Connect a bank or credit card account 
• Set up VAT
• Track bills and bill payments 
• Set up payroll

I'm always around if you need help managing your QuickBooks account.

Hi Adrian,

You mention that I need to reopen the affected transactions maually then reassign them, but how to I locate them in QBO? I have produced the unbilled costs by job report from Desktop and assumed that I could just seach for each amount and then change it, but nothing is coming up for the unbilled expense values.

How to I find them in QBO please.

I don't recall any mention of this information not being migrated over, and also you have removed the ability to invoice clients for mileage. As a company Quickbooks have created an awful lot of additional work for your  customers, it would have been so much better if you had waited and ensure this was something that would migrate over. I am struggling to see the benefits of this for a small business.

Hello Jackie 7074, you can look at both of these reports inside bills and unbilled charges. 

Reports left hand navigation> reports> scroll down to who owes you - unbilled charges or scroll down more to what you owe - unpaid bills> you can then customise it so the report only shows what you want to see> run report, you can also click on the little cog wheel to and tick all the things you want to see on the report. You can change the group by option and the date period and then again click run report. One 

The report you can click on the transaction and it will then open it up for you to edit/change> save. 

Or you can also have a look this way too Expenses> filter> can change the type to for example bill> status-open> date whatever day range you need to see> apply then you can just click on the ones you need to change. 

Adrian, this does not work. The unpaid bills option literally just shows me bills from suppliers and the unbilled charges only showed me things after the switchover. I can see none of my unbilled expenses before we moved, and to add insult to injury I can't export the old report because I keep getting the error message "An empty Quickbooks Window already exists, so QuickBooks will use that window." Yes I have completely rebooted everything.

Feeling really fed up with this now, its been weeks of disruption and the backlog is piling up. I really need some help with this, but I can't get through on the phonelines, I'm guessing everyone else is having issues as well. How do I speak to a human please asap!

Hello Jackie 7074, you can either wait on the phone line or request for a call back on 0808 234 5337, the line is open mon to fri 8am to 7pm or you can reach out to our chat support here. 

They moved it under customers and then the unbilled income shows up at the top.

That was really dumb and resulted in about a half hour of wasted time! I hope you didn't miss any invoicing because the user interface change made no sense!