Why have you stopped support for MetroBank? The CMA Regulation for Open Banking ONLY applies to the top 9 largest UK banks!! I'm not about to do manual uploads.

lesterw1 · ‎March 30, 2020

RenjolynC · ‎March 31, 2020

I'd like to make sure you're able to get your bank connected into QuickBooks Online, lesterw1.

QuickBooks Online displays the list of supported banks or financial institutions in the Banking setup page. Your bank has multiple names on our list. You'll want to search for the bank URL or try all the possible links.

Here are the steps:

Go to Banking > Connect account.
Enter the bank/card name or a URL.
Look through the results to find your bank or card.

If you're unable to find your bank, you can click the Request support for your bank button. I've got this article for reference: Find your bank account when you connect to online banking.

I'll be around if there's anything else you need. Thanks.

lesterw1 · ‎March 31, 2020

Hi,

Unfortunately, YOU discontinued support for MetroBank under the guise of regulation. See the bank list here:

https://quickbooks.intuit.com/learn-support/en-uk/banking/understanding-if-you-can-upgrade-your-bank...

The CMA regulation does NOT apply to the smaller banks. It only applies to the big 9 banks. So why did you discontinue support? I'm not about to manually upload transactions, so it means I have to switch to another provider such as Sage or Xero -- both which still support MetroBank.

EmmaM · ‎March 31, 2020

Hello Lesterw1

We have updated our banking connection in order to comply with open banking. We may in the future have a Metro bank connection on open banking but we can not guarantee a date when this would be.We don't want to loose you as a customer,at the moment we are not able to offer anything but CSV upload for that bank

Fairtile · ‎April 03, 2020

We have the same problem. The CSV workaround DOES NOT work.

We get a
"Something’s not quite right

Invalid file format." error message.

This message is not on your error message list.

We are now really spending too much time on this and will have to go back to MANUAL input to be able to complete our VAT return.
Already Quickbook were not supporting our other financial institution, now you are also disconnecting the one you did support!!

We are very very disappointed.
Particularly as Quickbooks has very recently ramped up the fees for the second year running (27% last year 115 this year).
The benefits we are getting for the EXTRA fees are EXTRA manual work and extra staff and time costs. By breaking something that was working before.

We have tried to contact customer support by chat but it has been impossible.

We are very disappointed and there is no sense to carry on with Quickbooks this way.

Fairtile Ltd

GeorgiaC · ‎April 03, 2020

Hi Fairtile,

Thanks for joining this thread. Can I check these are formatted and saved as a CSV file, and whether you are uploading these on a Mac or Windows device?

We understand the bank connection is a valuable feature to customers and we're looking to implement a new connection to Metro Bank in the coming months, you can view our Community Guide linked here to see when this becomes available.

Thanks

Fairtile · ‎April 14, 2020

Yes it is a .CSV file.

Honestly "in the coming months" is just not a satisfactory answer.
Why stop something (former Metro Bank connectivity) when you do not have a solution yet?

We are paying higher fees to get less service and actually spend more time on booking transactions manually.
Very dissatisfied, if we have to invest time on accounting we will invest time in accounts migration.

lesterw1 · ‎April 14, 2020

I've started the process to move to SAGE. Thoroughly disappointed with Quickbooks.

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Why have you stopped support for MetroBank? The CMA Regulation for Open Banking ONLY applies to the top 9 largest UK banks!! I'm not about to do manual uploads.