Write off customer and supplier small balances

Hello Paula

Can we just confirm if you are you using the QuickBooks Online or QuickBooks Desktop?

Thanks

Emma

Hello - QB online

Thanks.

Hello Paula,

It looks like you were trying to follow an article on the Desktop product. Please find attached an article on how to write this off within QuickBooks Online: https://quickbooks.intuit.com/community/Manage-Customers-and-Income/How-to-write-off-bad-debt/m-p/23...

Please let us know if you have any questions about the article.

Thanks,

Talia

Thank you but this looks like it is only to write off customer balances?  I need to write off a supplier balance.

Hello there, paulaharper.

In QuickBooks Online, the set discount option isn't available. However, what we are missing here is to link the Journal Entry you created to your open bill. This is the same as offsetting your suppliers balance.

Here's how:

1. Go to Expenses, then choose Suppliers.
2. Select the supplier's name.
3. Click on Make payment under the ACTION column.
4. Then, Save and close.

Your supplier's balance should now be zero.

Please get in touch with me if you need further assistance with your QuickBooks account. Have a good day!