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M
Mark Armistead
March 23, 2022
Question

Send Forms and Webmail

  • March 23, 2022
  • 1 reply
  • 0 views

Are there any plans to send form via businesses own email servers and email accounts? I’ve now had two customers who have had queries regarding invoices I’ve sent from QBO. By reply to the Quickbooks address on the email it pings their response as undeliverable. This is slowing responses down and causing unnecessary confusing.

  

1 reply

A
Ashleigh1
Level 14
March 23, 2022

Hello Mark, 

 

Welcome to the Community page, 

 

If you have a look at this link you need to follow all 3 steps and it should resolve it for you. 

M
Mark ArmisteadAuthor
March 23, 2022

Ashleigh, could you please read my original post properly. It’s not the issue that the emails aren’t being sent, but the issue of not going via my actual company email address rather than the returnable Quickbooks online default email?

I’s like my customer to received my invoices/purchase orders/statement via my company email, so A. They know it’s genuinely from my company, and B. So they can reply with any questions?

 

As far as I can see your solution is for people not receiving any emails?

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