Are there any plans to send form via businesses own email servers and email accounts? I’ve now had two customers who have had queries regarding invoices I’ve sent from QBO. By reply to the Quickbooks address on the email it pings their response as undeliverable. This is slowing responses down and causing unnecessary confusing.
Ashleigh, could you please read my original post properly. It’s not the issue that the emails aren’t being sent, but the issue of not going via my actual company email address rather than the returnable Quickbooks online default email?
I’s like my customer to received my invoices/purchase orders/statement via my company email, so A. They know it’s genuinely from my company, and B. So they can reply with any questions?
As far as I can see your solution is for people not receiving any emails?
My sent form use this email address [email address removed] My customers. Can’t reply to my business email address, obviously, use this and ping back as been rejected if they reply.
Or, is this another stupid decision by Intuit?
Thank you for getting back to us and sharing detailed information on your concern, @Mark Armistead.
At this time, there isn't an option to change the default email when sending forms in QuickBooks Online (QBO). As a workaround, you can use your Gmail address to send invoices in QBO. Here's how to set it up:
I'm adding this article for more guidance: Use your Gmail address to send invoices.
Also, I suggest submitting feedback directly to our product engineers. They may look into this suggestion and consider adding the option to change the default email in the future update. To send feedback, you can go to the Gear icon and select Feedback. Then, enter your suggestion and click Submit.
To learn more about printing and emailing sales forms in QuickBooks Online, you can check out this article for more guidance: Email or print multiple invoices and sales forms.
Our doors are always open to help you again if you have additional questions about sending forms in QBO. It’s nice working with you, @Mark Armistead.
That is NOT an adequate or professional solution.
I think I may start a little of where QBO are missing the mark on what they deem as being a ok for business. Using Gmail is definitely top of the list. As more and more desktop users come over to QBO Inuit need to buck their ideas up big time.