switch from desk top UK version to online

Just to clarify. Do you need to convert data from QB Desktop UK version to QB Online UK version, correct?

https://quickbooks.grsm.io/UK

yes that's correct

They have assigned MMB to help convert your data. The drawback is their service only focuses on core transactions to speed up the process automatically.

https:// movemybooks.co.uk/move-to-quickbooks-old/limitations-of-service-quickbooks/

If you need to convert data with multi currency transactions, attachments, or other specific requirements, you should purchase another 3rd party conversion service.

Hello PaulMcF, yes that is correct desktop version will be discontinued and not avaibl4e any more after 30th June 2023. You will need to either move over to QuickBooks Online or to another software provider.

In order to move over from desktop to online you will need to use the 3rd party called Move My Books who will do the migration over for you. 

We fully appreciate what you are saying but you have from now until before the end of June to move migrate over. 

Move My Books Support Page - https://movemybooks.co.uk/support/ - Email: support@movemybooks.co.uk

Movemybooks is completely useless.  As is Intuit for the way they have acted over all this.

I had a mess about with the free online trial . 

The financials moved are complete garbage and they just covert anything in Euros or US$ into GPB...

So all your customers / suppliers and bank accounts will be in GBP and you will need to transfer / void / re enter EVERYTHING.

Inventory is not moved item by item - so how on earth am I supposed to be able to sell anything in the future !!!

I have a long list of anomalies where values are wrong (customer balances , bank balances etc) and I am not sure what I am supposed to do here to bring everything back into line.

My balance sheet is all over the place.  VAT was out by several hundred thousand so no clue what I am supposed to do with that .  The VAT 100 is completely wrong - looks like NONE of my previous VAT returns have been flagged as filed so all still in the system.

Not sure what I do now .  I may ask my accountant whether we can ignore MMB and simply ledger over the correct values and gradually unpick things over time... but how long will that take ?  I will have to put actually running my business on hold for days/ weeks to sort this.

Been with QB since 2004 and this is how they look after loyal customers .  Shame.

Hi skinnerneil, thanks for your post. We're sorry to see you've had difficulties with the migration process. Due to limitations with the conversion between products, the data that is able to be migrated to QuickBooks Online is restricted to the chart of accounts, customer data, supplier data and individual transactions for the current and previous accounting years. All of the nominal/general ledger, customer and supplier balances will be the same as in QB DT. This means that certain features, such as stock and foreign currency amounts will not be carried over. Instead, foreign currency balances will be converted to home currency. We'd recommend checking out the post conversion tasks for your next steps. If you'd prefer, you can also wipe your QBO data to start over (please note, the subscription must be within the first 90 days of the start date) by following our guide here. 

No the nominal ledger balances are NOT the same.

My balance sheet as of 15/03/2023 on QBD states shareholder funds as £ 566825 

The imported and converted QBO is now showing minus  £ 21501

The VAT control on QBD is £ 27204 and QBO is £ 615531 !!!!!!  Its like nothing on QBD has been correctly flagged as filed for VAT ???

Retained earnings is the other HUGE difference .... 

There are also lots of other anomalies - mostly FX issues.

e.g. US$ bank account - balance on QBD is ZERO.

New balance on QBO is £ 11249 ??!!

I mean I do not know where to start now with this.... the FX I might be prepared to unpick - but the VAT is pretty bloody important !

You need to sort this out or I am off to SAGE with a blank canvas.

Who is this mysterious 3rd party who can solve all my problems ?

QBD is only being discontinued in the UK ...  I had assumed this was a global move...?

QBD 2023 is available in the USA - new features added.... 

https://quickbooks.intuit.com/learn-support/en-us/help-article/pay-bills/whats-new-quickbooks-deskto...

SO WHY CANT THEY SUPPORT FOR UK ??

Hi skinnerneil, our decision to discontinue QuickBooks Desktop in the UK is based on, amongst other factors, market conditions and ensuring we can stay up to date with digital tax changes. If you believe your data has been migrated incorrectly after following the post conversion tasks, please contact the Movemybooks team for support. 

Its OK to keep USA QBD going though ? 

MMB are not in the least bit interested in helping me - its the multicurrency which seems to be the issue but doesn't seem to explain my huge anomalies in VAT control and retained earnings.

And they say the limitations on them set by you are the problem. So you cant just wash your hands of this.

You need to liaise with them to sort this out .

Hi skinnerneil, the products are not cross-regional and are managed on an individual basis. If your VAT returns don't match those previously submitted on QB DT, you can check the guide here to see why this may be. If you still have unexplained anomalies after this, please reach our support team directly on 0808 234 5337 (or by beginning a chat) - they'll have the tools available to set up a screen share to view this with you. 

What that says is "we do not care about our UK customers".

I may be better off going to SAGE if we have to do so much faffing about with the data anyway

- we use SAGE for another of our businesses so I am more familiar with that than QBO anyway. 

I am so annoyed with Intuit right now that I would rather do this than give you any more of my money and have to completely re-learn the QBO system.

I may consider using the support nearer the cut off - I am going to sit and wait to see what Intuit UK decides to do next - the news has consistently chopped and changed over the past year anyway ...

And I will want sight of the "read only" software before I can make any final decision. 

You had better do a good job of that!

We're sorry for the frustration caused by this, skinnerneil, and we'll be releasing further details of our QuickBooks Desktop Export Tool in the coming weeks. This can be used to view historical data including sales, purchase invoices, and reports for up to seven years and will be accessible via the web browser when you need it. We'll be sending steps on how to use and access this later this month via email to all registered DT users. :)

Why have you discontinued the option to remove the option to move your desktop file to online from the desktop version and make people use MMB? I used it previously and it was fine.

I know how convenient it is to move files from QuickBooks Desktop to QuickBooks Online, @Gilbey.

The migration process is not stopped. It is just paused while we are working in some improvisation of the feature. It will soon improve the moving experience, the quality of data transferred and the size of data files we can migrate.

In the meantime, you can manually move your data across using the open balance method.

You can check this article to learn more about the migration issue: Why can’t I move my data from QuickBooks Desktop to QuickBooks Online?

I'm also adding this article for future reference in running reports in QuickBooks Online: Run reports in QuickBooks Online.

Let me know if you have questions about file migration from QuickBooks Desktop to QuickBooks Online. I'm always here to help. Have a great day.

That is the most positive and constructive post about this who migration issue I have seen, thank you.

So long as the migration direct from desktop is really reinstated without too many restrictions, number of years transferrable, the move will become a lot less traumatic.

With so many companies using the 31st March as a year end it also being a popular VAT quarter we would hope that the ability is released in early April so that Online can be used from day one of the new year.

The frustration has been the late release of information and the mixed messaging that has been coming out of Intuit, everything is promised but not delivered. 

This post utterly confuses me .

I rang customer support to discuss moving (about 2 weeks ago) and was not given any advice that this feature in QB would be brought back to life.  I was told to use MMB.

So are we now meant to wait for this or use MMB (which is rubbish)?

Deadline is just over 3 months and you are still tinkering ....

Hi skinnerneil and Gilbey, we're sorry for any outdated information provided by the previous advisor on this. This was our initial plan, however due to the retirement of Internet Explorer (which was a core feature used for the in-product migrations) we were unable to reinstate this. The migration is now solely supported through third parties including Movemybooks. 

Well that pants isn't it?

So why don't Intuit issue a statement thanking us for buying their product outright and paying for support since the 1990s, apologise for coercing people onto a rental plan a couple of years ago, (when you fully knew the product was going to be discontinued down the line), and then being left high and dry without the backup to swap to your new platform.

And please don't say there is a migration process, there isn't one really. You cannot class the ability to only carry over a maximum of 729 days transactions whilst loosing all your documents a migration process, and then locking us out of our historical data.

This really is a, SO LONG AND THANKS FOR ALL THE FISH moment!

Hi Gilbey, we're sorry for the frustration caused by this and appreciate the longstanding support for our Desktop product throughout the years. If additional years are required, these can be migrated via MMB though we acknowledge that there is an added cost to this. The  Desktop Export Tool has now been made available and the email containing information on how to access will be sent this week and will allow users to view historical data. 

Hi All,

It is unfortunate that we are unable to convert QuickBooks Desktop data as comprehensively as some of you wish, and especially the multicurrency data. We understand the frustration.

However, we're trying to provide a good enough solution for most people and, mostly, it's the best possible solution given that both the desktop and online APIs have limitations that we cannot work around.

Regards

Adrian

@skinnerneil  Hmm... the story from the Movemybooks side. 

I had to change from my (expensive) desktop version to online for VAT. Don't make the same mistake! The online version is substandard and, unless you want to pay a fortune for the top of the range subscription, has few of the features that made Quickbooks any good.  This move away from desktop is a cynical exploitation of their loyal customers. They have lost me for one and I'm moving to another platform.

@gilesey2 

You may also consider to purchase a 3rd party service to convert data to another accounting app.