Hi there, cpjelectrics.
PDF is a supported type of file when sending receipts to QuickBooks Online. Can you tell us what happens every time you email a PDF copy of the receipt?
In the meantime, let's follow some steps to check if this is caused by a browser issue.
Start by using or switching to an incognito or private browsing session. Use these keyboard shortcuts to open one depending on the browser that you're using:
- Ctrl + Shift + N for Google Chrome
- Ctrl + Shift + P for Firefox
- Control + Option +P if you're using Safari
Once done, log back in and email the receipt or bill once again. Then, go back to the Receipts tab and check if you can already see them.
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