The Santander connection is down and has been for a week. Is this a generic system issue?

Hello Ken-Beuden, Thanks for posting on the Community page, are you receiving and seeing  any error messages or codes on the account?

Hello, I have a red exclamation mark in a red circle accompanied by the wording: “Connection error. We’re fixing our connection to this bank as quickly as possible. Try updating again tomorrow”. There is then a “Fix it now” option. If I click that I get a pop up that says: can’t complete your action. Please wait a few hours and try again (101).

Thanks for coming back to us with the error, if you have a look at this article it explains what you need to do, to try and resolve the error 101 you're getting. 

Thank you for the link. Unfortunately, none of the fixes or circumstances work or apply. 
also, the wording accompanying the error strongly suggests it is an issue at the QuickBooks end that QuickBooks/Intuit are working to resolve rather than placing the onus on the user. Are there any other suggestions? Should I perhaps just disconnect the account and then reconnect? 

Many thanks. This worked.

It's a pleasure to have you here again, Ken.

I’m glad that my colleague was able to help with your concern.

Please know that you’re always welcome to post in the Community space for any QuickBooks concerns you may have.

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