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Everything you need to know about connecting your bank and credit cards in QuickBooks Online
erika30
New Member

Timesheet did not save for one of our users yesterday - all saved entries lost.

I can email you a screenshot from the user showing the error message

1 REPLY 1
FateCandylaneT
QuickBooks Team

Timesheet did not save for one of our users yesterday - all saved entries lost.

Hey there, Erika. Let's work through some troubleshooting steps to rectify errors on timesheets and ensure saved entries are recovered.

 

To get started, could you please provide more details about the error encountered? You can also share screenshots to give us a clearer understanding from your end. Any additional information would be much appreciated.

 

Sometimes, unusual behaviors like this can cause data damage or store cached files in the program. With that, you can have the user try logging out of their account, then signing back in to refresh the system.

 

If you're the primary admin of the account, you can consider reviewing the Audit Log to verify any changes to these entries.

 

Alternatively, you can have the user switch to another compatible option to ensure the browser runs smoothly as intended.

 

However, if the error appears to be related to user permissions, I suggest checking the access rights assigned to them to ensure they're correctly configured.

 

Please feel free to reply below for any additional concerns.

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