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nigelharrold7
Level 1

Unable to connect with PayPal for bank reconciliation error code 355 any answers ?

This has happened since last week
Solved
Best answer March 16, 2020

Accepted Solutions
nigelharrold7
Level 1

Unable to connect with PayPal for bank reconciliation error code 355 any answers ?

Yes please , please add me to the list 

View solution in original post

7 REPLIES 7
John C
QuickBooks Team

Unable to connect with PayPal for bank reconciliation error code 355 any answers ?

Hi nigelharrold7

 

We currently have an ongoing product investigation in relation to this issue, would you  like your details to be added to it and you will be notified once there is a resolution?

nigelharrold7
Level 1

Unable to connect with PayPal for bank reconciliation error code 355 any answers ?

Yes please , please add me to the list 

John C
QuickBooks Team

Unable to connect with PayPal for bank reconciliation error code 355 any answers ?

Hi nigelharrold7

 

Done

pete31
Level 1

Unable to connect with PayPal for bank reconciliation error code 355 any answers ?

Did you get this issue resolved as I'm having the same problem

CharleneMae_F
QuickBooks Team

Unable to connect with PayPal for bank reconciliation error code 355 any answers ?

Hello there, @pete31.

 

I recommend contacting our Customer Support Team. This way, they'll be able to further check the connection between your bank and QuickBooks.

 

You can speak to our representative through the Contact us feature in QuickBooks Online. I'll guide you how:

  1. Go to the Help menu and then click Contact Us.
  2. Share a brief description of your concern in the dialogue box.
  3. Click Let's talk.
  4. Select Get a callback to get an available representative.

 

I've included an article about matching and categorising bank transactions in QuickBooks Online. This will help you keep your books accurate.

 

For other QuickBooks related concerns, let us know so we can help.

Nelly111S
Level 3

Unable to connect with PayPal for bank reconciliation error code 355 any answers ?

Please add me to the list

RenjolynC
QuickBooks Team

Unable to connect with PayPal for bank reconciliation error code 355 any answers ?

Thanks for joining in on this thread, Nelly111S.

 

I checked our reports but haven't found any on-going investigation about the PayPal error code 355. We can perform some troubleshooting steps to fix this issue.

 

Let's open your QuickBooks Online account using the incognito or private browser. This mode doesn't store cache.

 

Here are the keyboard shortcuts:

 

  • Google Chrome: Ctrl Shift N
  • Mozilla Firefox: Ctrl Shift P
  • Safari: Command Option P

Once signed in, try to connect your PayPal bank. If it works, go back to your regular browser and clear its cache. Clearing cache helps refresh your browser settings. Please make sure to restart your browser afterwards. 

 

You can also use a different supported browser as an alternate solution.

 

Please let me know of the result. I'm here to help you out until a solution is found. Take care!

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