Apologies for starting a new thread, but the last Barclaycard post was a month ago so I wasn't sure if I have a unique problem or a continuation of the problem others seem to have had.
I've been unable to download transactions from Barclaycard for the last month, all I get is an error 102.
I normally use teh Windows app to access my QBO account or occasionally the Firefox browser.
I've tried (many times) to re-enter the login details (which has always fixed connections problems in the past), tried clearing browser caches, tried the Windows App, Firefox and Edge browsers (in standard and private modes and in the case of Firefox, also using a container) all with the same result.
I can log in to my Barclaycard account through their website.
I phoned Quickbooks Online help and the person on the other end of the line went through the above again but was unable to get past the "open in Chrome" bit of her script as I don't have Chrome and won't install it on this computer. She also couldn't escalate the call as she couldn't complete her script!
So, is anyone at Intuit / Quickbooks Online Support able to tell me whether there is a problem with Barclaycard downloads, or whether something has been done behind the scenes that breaks downloads using the Windows app or the website running in Firefox.
Is it possible to get some help to resolve the issue without having to download Chrome?
We would be grateful if you can either PM us on FaceBook or DM us on Twitter with the email address associated with your QuickBooks account and or your company ID, which can be found by selecting Ctrl, Alt and / when on the dashboard, to enable us to investigate this further for you. Please also quote your Community name PaulClark.
Same problem for me. Last update was on the 12/09. I wonder if this coincides with their updates to be compliant with the revised payment services directive (PSD2) - they probably sent you a card reader etc. Interestingly around that time, i couldn't log into the site either as it didn't recognise my user name - oddly it just randomly worked a couple of days later (on their site), but since then my QB doesn't sync either with error 102 despite re-entering login information and so on.
If you have managed to resolve your issue please share - this is doing my head in!! I am not going to waste time and call, this clearly isn't a browser issue, more a connection issue QB<->Barclaycard and needs investigating. Albeit happily to stand corrected if i can get it working!!
We would be grateful if you can attempt to update the bank account again. Before doing so please clear your cash and cookies on your browser, login to QuickBooks, navigate to banking > select the edit/pencil icon in the highlighted blue area where your bank is named > edit sign in information.
Intuit have now fixed this.
I sent them a message through their Facebook page and the guys there got me to go through the whole browser cache clearing routine again (which is really frustrating when you know that's not the problem). However they then got me to delete the link and even after this they told me that it was still showing as connected at their end, so they raised it to their technical guys. I don't know what they did but it is now fixed (took 3 or 4 days).
Like you I wondered whether it was to do with the GDPR changes, but the link to Barclaycard has always been a bit flakey - not like those to my HSBC accounts which I never seem to have a problem with.
So if you are still havign problems I suggest sending them a message via Facebook.
Hello there, @CharlesUK1,
Let's perform some steps so you can download your bank transactions from Barclaycard Business into the program.
If you're not receiving any errors, you'll first have to manually update your account. This helps refresh the banking connection in the system. Let me guide you how.
Second, you can log into your bank's website. This is to check if there are alerts that need your attention. Here are the steps:
Third, you can update your bank info in the program if you make any changes on your bank’s website. Here’s how:
For detailed steps, check out this article: What To Do If Bank Transactions Won't Download.
Once the transactions are downloaded, you can match and categorise them against the entries in the program. To learn more about this process, visit this article: Assign, Match and Categorise Bank Transactions.
Just drop a comment below if you have further query. I'm happy to help, @CharlesUK1.
Is this working for you now. I havent been able to get bank feeds on my barclaycard for about a month now. No problem getting online to my bank. Just asks me to put sign in info back in every time I update.
It randomly started working again - i had tried all the usual advice (clear cached cookies/reset login information etc). after a few attempts at this it started working again - not sure if it was this or a back end change that resolved it as there was no pattern. These connections are very flaky, particularly with Barclaycard it seems.
I have had similar problem, since Barclaycard Business added a 3rd Password. QB Online it seems, cannot save the full login details. I have only been able to Update when I re-enter all the Passwords.
Note - when logging into the Barclaycard Business account - I have to add 2 letters from the 3rd Password
Having deleted the Account. I cannot create a new Barclaycard Account. Get Unexpected error message and a Link that states - We couldn’t find that article for you
I have seen a Thread that we are wasting our time - The QB do not have a working Bank Feed link for Barclaycard (and most other Banks) after the Open Banking changes !! https://quickbooks.intuit.com/learn-support/en-uk/help-articles/understanding-if-you-can-update-your...
Hello there, @CharlesUK1.
We’ve received reports that some users are unable to connect their Barclays account to QuickBooks. Our engineers already released a ticket about this issue (INV-34941).
They're now working to fix the connection as soon as possible. In the meantime, contact our QBO Care Team to help you sign up for the notification list.
After adding, you’ll receive an email once more information is available. The investigation not only keeps you updated on the status but it also provides the engineers with important information they can use to implement a permanent fix.
We send out newsletters each month to keep our customers updated with what’s new about the application, so I'm adding an article to view the information: Small Business.
I appreciate your patience while we’re working through this. Reach out to me if you have any other concerns or questions. I’ll be right here to assist further.
Hello Community Users, we just wanted to update this thread. The transaction issue with Barclaycard was resolved. If you find your transactions are not updating and you are able to connect to your online banking outside of QuickBooks. Please check that you have no messages or prompts within the message part of your online banking that you need to acknowledge. Then come back to QuickBooks and refresh the banking page.
If you have no prompts or issues connecting to your banking outside of QuickBooks if you can try connecting to QuickBooks by a private/incognito browsing window and then refreshing the banking page.
If the transactions do not update and 24 hours have passed, please reply here and we'll investigate straight away. Thanks