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Community Contributor *

Unable to dowload transactions from Barclaycard UK

Apologies for starting a new thread, but the last Barclaycard post was a month ago so I wasn't sure if I have a unique problem or a continuation of the problem others seem to have had.

 

I've been unable to download transactions from Barclaycard for the last month, all I get is an error 102.

 

I normally use teh Windows app to access my QBO account or occasionally the Firefox browser.

 

I've tried (many times) to re-enter the login details (which has always fixed connections problems in the past), tried clearing browser caches, tried the Windows App, Firefox and Edge browsers (in standard and private modes and in the case of Firefox, also using a container) all with the same result.

 

I can log in to my Barclaycard account through their website.

 

I phoned Quickbooks Online help and the person on the other end of the line went through the above again but was unable to get past the "open in Chrome" bit of her script as I don't have Chrome and won't install it on this computer. She also couldn't escalate the call as she couldn't complete her script!

 

So, is anyone at Intuit / Quickbooks Online Support able to tell me whether there is a problem with Barclaycard downloads, or whether something has been done behind the scenes that breaks downloads using the Windows app or the website running in Firefox.

 

Is it possible to get some help to resolve the issue without having to download Chrome?

 

Many thanks,

 

Paul

6 REPLIES 6
QuickBooks Team

Re: Unable to dowload transactions from Barclaycard UK


Hi Paul

 

We would be grateful if you can either PM us on FaceBook or DM us on Twitter with the email address associated with your QuickBooks account and or your company ID, which can be found by selecting Ctrl, Alt and / when on the dashboard, to enable us to investigate this further for you. Please also quote your Community name PaulClark.

Not applicable

Re: Unable to dowload transactions from Barclaycard UK

Same problem for me. Last update was on the 12/09. I wonder if this coincides with their updates to be compliant with the revised payment services directive (PSD2) - they probably sent you a card reader etc.  Interestingly around that time, i couldn't log into the site either as it didn't recognise my user name - oddly it just randomly worked a couple of days later (on their site), but since then my QB doesn't sync either with error 102 despite re-entering login information and so on. 

 

If you have managed to resolve your issue please share - this is doing my head in!! I am not going to waste time and call, this clearly isn't a browser issue, more a connection issue QB<->Barclaycard and needs investigating. Albeit happily to stand corrected if i can get it working!!

QuickBooks Team

Re: Unable to dowload transactions from Barclaycard UK

Hi CSG-UK

 

We would be grateful if you can attempt to update the bank account again. Before doing so please clear your cash and cookies on your browser, login to QuickBooks, navigate to banking > select the edit/pencil icon in the highlighted blue area where your bank is named > edit sign in information.

Community Contributor *

Re: Unable to dowload transactions from Barclaycard UK

Intuit have now fixed this.

 

I sent them a message through their Facebook page and the guys there got me to go through the whole browser cache clearing routine again (which is really frustrating when you know that's not the problem). However they then got me to delete the link and even after this they told me that it was still showing as connected at their end, so they raised it to their technical guys. I don't know what they did but it is now fixed (took 3 or 4 days).

 

Like you I wondered whether it was to do with the GDPR changes, but the link to Barclaycard has always been a bit flakey - not like those to my HSBC accounts which I never seem to have a problem with.

 

So if you are still havign problems I suggest sending them a message via Facebook.

Not applicable

Re: Unable to dowload transactions from Barclaycard UK

I also had similar problem with Barclaycard Business about a month ago. I was sorted but have returned in the last week

QuickBooks Team

Re: Unable to dowload transactions from Barclaycard UK

Hello there, @CharlesUK1


Let's perform some steps so you can download your bank transactions from Barclaycard Business into the program. 

 

If you're not receiving any errors, you'll first have to manually update your account. This helps refresh the banking connection in the system. Let me guide you how. 

  1. Go to Banking from the left menu. 
  2. Select Update on the Banking page. 
  3. Enter your Multi-Factor Authentication (MFA) credentials.
  4. Click Continue update.

 

Second, you can log into your bank's website. This is to check if there are alerts that need your attention. Here are the steps: 

  1. Review for any messages, notifications, or announcements about new security requirements. 
  2. Go back to the Banking menu if everything looks good. 
  3. Manually update your bank account

 

Third, you can update your bank info in the program if you make any changes on your bank’s website. Here’s how: 

  1. Go to Banking from the left menu. 
  2. Click the Blue tile for Barclaycard Business
  3. Select the Pencil icon to edit.
  4. Choose Edit sign-in info
  5. Update your info.

 

For detailed steps, check out this article: What To Do If Bank Transactions Won't Download


Once the transactions are downloaded, you can match and categorise them against the entries in the program. To learn more about this process, visit this article: Assign, Match and Categorise Bank Transactions

 

Just drop a comment below if you have further query. I'm happy to help, @CharlesUK1