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Hels Bells
Level 1

Unable to edit business address or company details

I am new to Quickbooks Self-Employed and I was playing around with my first invoice and hadn't filled in all of my company info to start the first invoice as I was just trialling the software and unsure I would continue with the subscription.

 

I contacted support on chat to find out how to go back and change my company name, business address and add a logo.

 

To my horror I was informed that you are only able to edit your business address and company logo, email address etc. if you DELETE ALL OF YOUR INVOICES and start again. Which you are not going to be able to do if you have been using the software for some time and move your business to a new address, get a new logo, or change your email address.

 

This is crazy, and editing these details should surely be part of the core functionality??

 

Also, I was told on chat that I could feedback my concern by clicking the cog wheel and selecting feedback - but I have no feedback option I can find on the self employed interface? Therefore I am posting here.

 

I can't imagine that every single customer does not agree that it is imperative to be able to edit their business details as some point? If you are reading this, please also show your support for adding the ability to edit business details. Thank you.

Solved
Best answer October 06, 2021

Accepted Solutions
EmmaM
QuickBooks Team

Unable to edit business address or company details

Hello Hels Bells, Welcome to the Community., can we ask you to load an invoice and go to edit work info on the bottom black banner. In that section, you can edit the name address, and logo, just delete the name/address in that section and it should allow you to enter a new one and drag in or browse to the new logo. It sounds like the advice you were given was based on Quickbooks Online as that has an in-product feedback section rather than on Self Employed QB. 

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2 REPLIES 2
EmmaM
QuickBooks Team

Unable to edit business address or company details

Hello Hels Bells, Welcome to the Community., can we ask you to load an invoice and go to edit work info on the bottom black banner. In that section, you can edit the name address, and logo, just delete the name/address in that section and it should allow you to enter a new one and drag in or browse to the new logo. It sounds like the advice you were given was based on Quickbooks Online as that has an in-product feedback section rather than on Self Employed QB. 

View solution in original post

Hels Bells
Level 1

Unable to edit business address or company details

Hi Emma,

 

Thank you so much for the information and the quick way to achieve what I wanted to do. It did seem crazy that I was told I had to delete all invoices to edit these details. 

 

I am pretty annoyed that I have wasted so much time on this as a result of a poor chat response, especially when I stated on chat twice clearly that I was on the self employed version. Had the chat reply been as you suggested it would have taken only minutes to achieve what I wanted, I wouldn't have had to re-create my invoice, and I wouldn't have had to post on here! 

 

Thanks again! 

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