You need to undo the transactions that are already reconciled, PRS Scaffolding Ltd. Allow me to share the process for you.
You have the option to undo a bank reconciliation in QuickBooks Online by changing the transaction status one by one. This removes them from the list of transactions that were reconciled. Let me show you on how:
- Go to Transactions and select Chart of accounts.
- Find the account holding the transaction. Then select Account history.
- Select the transaction you want to unreconcile to expand the view.
- Review the check column. If the transaction is reconciled, you’ll see an R.
- Select the checkbox. This changes the letter in the box. Keep selecting it until the box is blank. This removes the transaction from the reconciliation.
- Click Save.
- Close the account history.
For more details about the process, you can read this article: Undo and remove transactions from reconciliations in QuickBooks Online.
I can see that you haven't shared your accounts with your accountant. However, I would recommend inviting them as they have the tools that can easily undo a reconciliation session. This will help ensure accuracy and prevent any future issues. If you'd like to add your accountant to your account, here's a helpful link for reference: Add accountant users in QuickBooks Online.
Moreover, I have included some helpful links that provide detailed information about reconciliation reports and fixing reconciliation issues in QBO:
If you have any questions or further assistance with your reconciliation, please don't hesitate to ask. I'm always here to help you.
