Unknown vehicle just randomly shown up in my account!

Thank you for bringing this to our attention, shamilt1.

I can see how the unusual behavior happening in your vehicle list alters your mileage tracking. Let's connect you to the appropriate channel that can address your concerns on time. 

We'll have to review your account setup, including vehicles added to QuickBooks Self-Employed (QBSE). This is to determine why there's a Mercedes 250 GLA added to your vehicle list. 

That said, I recommend contacting our QBSE Support Team. They'll conduct further investigation into this matter and discuss the details of the source of the issue. Then, help implement the permanent resolution.

Regarding the vehicle, let's inactivate it to prevent it from showing in your account. Here's how:

1. In your company, go to the Gear icon and select Vehicle info.
2. Click the Mercedes 250 GLA.
3. From there, tap the Vehicle no longer in use button.

After performing these steps, it will show under the Inactive section. If you wish to change or enter a vehicle used for work, see this article for detailed instructions: Update vehicle info in QuickBooks Self-Employed

 Furthermore, you can follow the solutions in these resources to troubleshoot work trip issues: 

• Fix mileage tracking issues in QuickBooks Self-Employed for iOS
• Fix mileage tracking issues in QuickBooks Self-Employed for Android

Reach out to me again if you have additional concerns or questions about your vehicle and mileage tracking. I'm always ready to assist you further. 

I've had the same today but a Skoda Octavia - luckily no mileage added.

Like you, I changed my password immediately. On with the chat team now to try to find out why/how, but it is unnerving.

Thanks for raising this!

Interesting to hear that someone else has this problem, must be some sort of bug. Good luck with the online chat- my experience of that is extremely poor!

What I can’t understand is that the Quickbooks app seems to have an update just about every week, yet certain problems which should be easy enough to fix just don’t get resolved. For example, being able to remove a vehicle from your account….it’s impossible!

Well, I got cut off by 2 people twice who joined the chat and then left, then it took a while. I'll say no more on that as she was nice.

And I don't use the app. So now I have to ask my accountant if they added a vehicle randomly to my accounts today, even though they did my books in July so have no reason to be clicking into my QB.

Good luck your end too - I think they have an issue that needs resolving

Just had the same issue when I went to review two trips it had a Mazda cx90 as primary vehicle when it should be just my van on there there was zero mileage but it did have a price the vehicle was purchased for and a dates 

Very strange 

Obviously still not sorted this out. All the updates they do, almost weekly, and still we can’t remove a vehicle…and why does a random one get added anyway!! They emailed today to say they’re now putting the monthly price up! Might be trying ZOHO books next tax year. 

Hello there, @Jbr2. We've got an update about an unknown vehicle showing inside QuickBooks Self-Employed (QBSE).

Upon checking here in our system, there's an ongoing issue with vehicles popping up in customer's vehicle lists inside their company. Our Engineers are aware of it and are currently working on the troubleshooting. We recommend contacting our Customer Care Team so they can add you to the list of affected users, and you'll receive an update once a fix is available. These are the steps:

1. Go to Help (?) and select Contact Us. If you’re using the QuickBooks Self-Employed app, tap the + button and select Ask QB Assistant.
2. Enter “talk to a human”, then select Continue.
3. Select which way you want to connect with us.

• Have us call you - Get a call from a support expert.
• Chat with us - Start a conversation with a support expert.

Please see this page for more information: Contact QuickBooks Self-Employed Support.

In the meantime, you can edit the unknown vehicle that shows in your list and have it set to no longer in used. Here's how:

1. Access your QuickBooks Self-Employed company.
2. Go to the Gear icon and select Vehicle info.
3. Click the Mercedes 250 GLA.
4. From there,  select the Vehicle no longer in use button.

Additionally,  you can check this article in case you want to learn more about automating mileage tracking inside the program: Automatically track mileage in QuickBooks Self-Employed.

Please don't hesitate to reach out here in the Community space in case you need further assistance managing vehicles inside QuickBooks, @Jbr2. We'll be around to help you. Stay safe.

This happened to me last year as well. TWO vehicles showed up in my account. I've marked them inactive, but they still show up as options for me to assign trips and transactions to. It's super annoying.

It actually prevented me from transferring data to turbotax because there was missing data about the vehicles and their dates in service. I had worked with support at the time who basically told me I was crazy and that I must have added the vehicles.