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Zain1234
Level 1

Updating the master admin

Hi there, hoping someone can help me because nobody at quickbooks seems to be able to help, nor call us back after being promised they would! 

 

My company has changed accountants.  The old accountants used to pay for our QB subscription on a monthly basis. When they transferred the master account, they didn't do it properly,  meaning that the we (my company) are not the master admins either.  I have tried to  make me the 'master admin' but of all the 3 users on the account, there are no master admins, just regular admins.  

 

Best,

Zain

6 REPLIES 6
EmmaM
QuickBooks Team

Updating the master admin

Hello Zain1234:waving_hand:, The only user who can change who the master admin is is the master admin themselves. Are you able to contact the accountant to ask them to transfer the master admin access? If they're willing to do so then it is quickly done they just sign in and go to your company in their accountant portal and transfer access. If you aren't in contact with them we can start a master admin claim as from what you have said you're paying the billing now. In the claim, we would try and contact your old accountants and if we could not, our master admin claim team would process the transfer of user as long as you can provide proof of business to them. Let us know if you want to go through the latter process and we'll send you an email requesting some further information on the new master admin. Thanks.

Zain1234
Level 1

Updating the master admin

Hi Emma,

 

Thank you for the prompt reply. We have attempted both of your suggestions....

 

On July 1st, Quickbooks have sent us an email saying that a request has been created to change the Master admin (request number is #[removed]).

 

We were then told it we should expect another email within 24-48 business hours with instructions as to what documents are needed, which should have been received on Friday last week, or at the very latest yesterday but nothing since then.

 

FYI: we have not been able to pay for the current billing period because of the master admin issue, but otherwise we are a regular paying customer of yours.  

 

Kind regards,

Zain

Fiat Lux - ASIA
Level 15

Updating the master admin

@Zain1234 

I am not sure what will happen once your bill is due. As for your insurance, export all of your data out to XLS by using TP Exporter.

https://transactionpro.grsm.io/qbo

 

If the Master Admin issue is not resolved, open a new QBO account and import your data by using TP Importer. 

https://quickbooks.grsm.io/UK

 

countyaccess
Level 1

Updating the master admin

Hi emma

i am currently trying to change master admin to me as the current master admin is no longer working with us would this be something you could help me with I am the company director and have any information that is required to do the change over 

many thanks 

MirriamM
Moderator

Updating the master admin

Hi there, countyaccess.

 

I can see that you've posted twice in this forum in which my colleague SarahannC already answered your question. 

 

To view her response, you can check this link: https://quickbooks.intuit.com/learn-support/en-uk/account-management/hi-do-i-change-master-admin-rol.... In order to keep the conversation streamlined, I ask that you leave any follow-ups there.

 

If you need tips in the future, visit our QuickBooks Help Articles site. 

 

Keep me posted if you have any other concerns. Please know I’m here ready to assist further. Have a great day.

Fiat Lux - ASIA
Level 15

Updating the master admin

@countyaccess 

Had Intuit declined your claim to take over the Master Admin role, you will need a workaround with an extra effort/cost.

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