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Anonymous
Not applicable

What is the current status of measures to resolve your inability to receive a feed from Barclays Bank (Error 101)? Support emails incorrectly state this is fixed.

 
3 REPLIES 3
QuickBooks Team

Re: What is the current status of measures to resolve your inability to receive a feed from Barcl...

Thanks for bringing this to our attention here in the Community, @Anonymous. 

 

This time, we have an open investigation about the error you're getting when trying to update your Barclays bank feeds. Our banking engineers are actively working to have a permanent fix.

 

As an alternative, you can use the WebConnect process. This way, you can bring in all the transactions into the program.

 

You'll first download a .CSV file from your bank's website. Here's how: 

 

  1. Sign in to your bank's website. 
  2. Follow your bank's online process to download your transactions to your computer. 
  3. Choose the .CSV file. 
  4. Map the file fields correctly
  5. Name the file you downloaded and save it in your computer. 

 

Once done, you can upload the file into the system by performing the steps below: 

 

  1. Go to Banking from the left menu. 
  2. From the Update drop-down menu, choose File upload. 
  3. Choose Browse and select the .CSV file from your computer. 
  4. Click Next
  5. Select Let's go or Finish

 

I'm including this helpful article to serve as your reference: WebConnect or Bank Transaction Upload

 

In line with the ongoing investigation, it'll be best to reach out to our QuickBooks Online Customer Support Team. By doing so, they can add your account to the list of affected companies. Also, they'll be able to notify you about the issue's status via email.

 

We thank you for your patience, @Anonymous. I'll be around to help if you have other online banking concerns. Stay positive always. 

Anonymous
Not applicable

Re: What is the current status of measures to resolve your inability to receive a feed from Barcl...

Thank you.

So the issue isn't fixed - yet despite this, I get support emails saying that:

"Dear Valued QuickBooks Online Customer,

We are pleased to inform you that your issue has been resolved. The resolution has been implemented and this bank account should be ready for your use".
 
These emails are incorrect and waste my time as they prompt me to check whether your broken system is working when it isn't. 
 
So how will QBO update me and other affected users, please, to on the status of this issue? 
QuickBooks Team

Re: What is the current status of measures to resolve your inability to receive a feed from Barcl...

Hello sbyrne,

 

Our engineers were under the impression that this was resolved, however we have now had reports that the account balance is updating, but no transactions are coming through. The engineers have reopened the investigation and are working as quickly as they resolve this. As they are working on this under the same investigation, you will still receive updates on when this is resolved.

 

Thanks,

 

Talia