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Hello Soniahannay-gmail,
Welcome to the Community page,
Can we ask what is the error message you are getting exactly?
Could you send us a screenshot of what you get please so we can take a look at it for you?
What is the bank account you are trying to connect up in your account as well?
This is a screen shot of the error. I'm trying to connect with NatWest. The bank site says it's successful but then when I'm passed back to Intuit I get this.
Thanks for posting here, @soniahannay-gmai,
Looks like the attachment you added was not successfully uploaded so I cannot see your screenshot about the error. Can you please type in the exact error message you're getting? This way I can help you further with the troubleshooting.
In the meantime, if you need to import the transactions into your QBSE account, you can bring it in manually. Here's how:
The process is simple and easy, refer to the steps below:
If this is a recurring issue in your account, I would recommend getting in touch with our Support Team. This way the problem gets reported to our engineers.
To contact our agents, follow the steps below in your QBSE account:
You can also get our contact details here: Contact QuickBooks Self-Employed Support.
Kindly post here some updates about the problem. Tag me for other concerns in QuickBooks Self-Employed, so I can help you further. Have a good one!
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