The Callback option will appear greyed out or not clickable if you’ve contacted us outside of our business hours, Stuart.
To successfully request a callback, please ensure you’ve reached out to our live support team during our operating hours:
- Callback times: Monday to Friday, 8:00 AM to 6:00 PM
- Live chat: Monday to Friday, 8:00 AM to 8:00 PM | Weekends, 8:00 AM to 6:00 PM
If the button is still not working, this could be due to accumulated cache in the browser. To resolve this, let’s
clear your cache and Intuit-specific cookies to remove the excessive webpage data that's causing the issue. Alternatively, you can attempt to access the callback feature using a different browser.
Also, may I ask what specific tasks you're trying to accomplish or what issues you're experiencing in QuickBooks Self-Employed (QBSE)? This will help me better understand how to assist you.
We’re always here to help you if you have any other concerns.
