Why has the Mileage option has disappeared from menu

Hi marque-ultra-ltd

Thanks for joining the Community.

Are you unable to see the mileage tab on more than one web browser and incognito window? 

Im on the mobile app, it used to be there as i was tracking my mileage but now it has gone and replaced with expenses ?

Thanks marque-ultra-ltd, are you using the Android or iOS app and are you still unable to see this after uninstalling and reinstalling to the latest version? 

Im using android and have just

reinstalled it but still no mileage 

Hi there, marque-ultra-ltd. 

I'd be glad to help you see the option for mileage tracking in QuickBooks App. 

Let's make sure your QuickBooks App is updated. This is to ensure you get the most recent version of the application. To do so, refer to this page: QuickBooks Mobile App.

There are times when the QuickBooks Online app has a lot of data which may cause missing mileage tracking options.  Resetting the app to clear the cache and refresh it into its default state can fix this unusual behavior.

If you're using an iOS, follow the steps below:

1. Go to Menu ☰ and tap Help & Feedback.
2. Tap Refresh Data.
3. Click Refresh to confirm.

Otherwise, refer to this instruction for Android:

1. Go to Menu ☰ then tap More Options ⋮.
2. Tap Settings then Refresh Data.
3. Click YES to confirm.

Then, ensure to review the appropriate permission for your location tracking. You can set it to Allow all the time. For the most accurate trip tracking, also set physical activity permission to Allow.

If the issue persists, I suggest contacting our Customer Care Team. They also have the tools to access your account in a secure environment and help with this.

I've added this article to learn more about how the Mileage tracking feature:

• Automatically track mileage in QuickBooks Online
• Set up mileage tracking and vehicles in QuickBooks Online

Keep your post coming if you need more help managing mileage. Have a great day!

I don't have a mileage button on the Android app either. None of the advice brings it back. I can only add mileage if I sign in online and go to the mileage tab and scan the QR code for the mileage page. Definitely doesn't work when I try what you've said.

I am also unable to see my mileage in app. It was there a few weeks ago but seems to have disappeared and I can't find a way to access it. 

My app is up to date, I'm on version 27.48.0+1

This is a major problem for me as I used this feature extensively and without the app tracking mileage, nothing updates on the browser version either.

Please help!!

I know how it feels when you're unable to continue the needed tasks, pcam86 and Gnome.

I appreciate the steps you've done and ensuring your QuickBooks Online app is on the latest version. Let's uninstall and reinstall the application.

You can follow these steps on how you can reinstall QuickBooks Online:

For iOS:

1. Open the App Store on your device and search for QuickBooks Online. (It may not be available in some countries).
2. Select Free, then Install.
3. If you are already signed up for QuickBooks Online, use the same user ID and password to sign in to the app.
4. You may be asked to enter a one-time code to confirm your identity. Once confirmed, you can continue into your account.

If you have an Android app:

1. Open Google Play on your device and search for QuickBooks Online. This app works on smartphones and tablets. (It may not be available in some countries).
2. Select Install.
3. If you are already signed up for QuickBooks Online, use the same user ID and password to sign in to the app.
4. You may be asked to enter a one-time code to confirm your identity. Once confirmed, you can continue into your account.

From there, reopen the Mileage app. If the same issue persists, I'd suggest reaching out to our Phone Support team so we can investigate this further. You can do so by clicking the ? Help icon.

Feel free to pin these references whenever you have concerns about tracking miles:

• Automatically track mileage in QuickBooks Online
• Set up mileage tracking and vehicles in QuickBooks Online

I'm always around whenever you need help with your QuickBooks account.

I can also confirm that the Mileage tile on the apps homescreen has disappeared for me as well.  I was using it weekly (and the tile was there as of last week).  My data is fully refreshed and I am on the latest version of the android app.  

Hello there, @Mgerein. I appreciate you taking the time to perform the troubleshooting steps provided by my colleague above.

I can see the urgency of resolving this as soon as possible to get you back in working order. Know that we only wish you to experience the best kind of service. 

However, to ensure that this gets sorted out, I recommend reaching out to our QuickBooks Online (QBO) Support Experts. They have the tool to securely review your account to furtherly investigate your situation and provide you with a timely solution. Let me guide you on how:
 

1. Sign in to your QBO account in a web browser.
2. Click on Help (?).
3. Select the Search section, then click on Contact Us.
4. Type in your concern.
5. Click on Chat.

To learn about the support's availability, kindly visit: QuickBooks Online Support.
 

For the time being, you can check out this link where you can search for articles that can serve as your reference and guide you in managing your QuickBooks account: QuickBooks Online Help Articles.
 

I'm looking forward to getting this resolved. Feel free to leave a reply if you have additional QuickBooks-related queries. The Community team always has your back. Keep safe.