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info1332
Level 1

Why has the paypal fees issue still nor been fixed?

 
2 REPLIES 2
Rose-A
Moderator

Why has the paypal fees issue still nor been fixed?

Hi, info1332.

 

For now, our Engineering Team is actively working with PayPal to determine why fees aren't bringing into QuickBooks. We are still investigating this unexpected behavior.

 

We are all hands on deck up and running together for an immediate fix to sort everything out. While they do, I would advise you to get in touch with our QuickBooks Support and have them attach your case to the investigation, so they can add your account information to the notification list. Any progress will be communicated via email.

 

As a workaround, you can manually bring the PayPal fees into QuickBooks Online using an Excel CSV file. You can find the outlined steps in this article: Import bank transactions using Excel CSV files.

 

Please extend your patience while we're working for the permanent fix. Don't hesitate to drop me a line if you have other questions about QuickBooks. Have a good one.

Fiat Lux - ASIA
Level 15

Why has the paypal fees issue still nor been fixed?

@info1332 

For the time being, utilize the trial period of this connector as the workaround for reconcile purpose.

https://synder.grsm.io/quickbooks

 

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