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I'm here to help you resolve this unexpected behavior when using the app, @maxbeckett.
There are several possible reasons why your QuickBooks Online desktop app. Let's start by clearing the Window App's Cache one more time for good measure. Here's how:
If you get the same result, you can uninstall and reinstall the app to start a clean slate. After uninstalling, you'll want to get the latest version of the app from this page: https://quickbooks.intuit.com/online/apps/.
Also, you can always scan through these articles to learn more about the best practices that you can perform if you experience unexpected behavior:
I'll be right her to assist you if you need more help with this or if you have any other concerns. Just leave a reply below. Take care!
The answer is to use Chrome and not Firefox !
You have clicked a link to a site outside of the QuickBooks or ProFile Communities. By clicking "Continue", you will leave the community and be taken to that site instead.