Why isn't Quick books taking me back to supplier selected?

Hello Gail34, 

Welcome to the Community page, 

Can you try clearing your cache and cookies to all time, close the browser down, reload it and see if that resolves it for you. 

I have cleared the cache down again, I have also turned the computer of completely and re started it and it still does it.  I have also started on some estimates and it also does it on that as well.

Hello, Gail:waving_hand: Thanks for trying that. How are you creating the invoice/bills when it does this? Is it via the customer or supplier section or via the + new symbol and then invoice/bill? Do you have the pre-fill forms with previously entered content turned on?

I find the supplier/customer I require then click on the new transaction drop down box and then if it's a supplier click on either bill or expense, if it's a customer click on invoice, payment, estimate.

I don't generally use the + as I have multiple transactions to post to the same supplier/customer and also like to check what's posted before moving on to the next item

Thanks gail34, are you selecting 'save and close' after creating the transaction? This will return you to the supplier that you've been working on - if you're finding that you're continuing to be redirected to a different customer/supplier page, please try troubleshooting by accessing QB on a different browser or incognito browsing window :folded_hands:

Yes i used save and close and in the past it's always returned me to the supplier/customer i have been working on.  I have already tried using incognito mode and it made no difference.

Hi gail34 Are you experiencing the same issue if you select save and new?

If I save & new it just brings up a blank document it doesn't pre fill with previous details, if I then click on the cross in the corner to close the blank template it just goes back to a customer/supplier that I have used ages ago. 

The only way I can get it to stop on the customer/supplier is to duplicate the tab and re open suppliers/customers, find the one I want and then it stays on it, as soon as I try to search for another customer/supplier it will bring them up but as soon as you save it reverts back to previous selections.

Hello Gail34, can you ring the support line on 0808 234 5337, the line is open mon  to fri 8am to 7pm and is free from any UK landline and mobile. Then you will be able to set up a screenshare with the agent on the phone and they will be able to look into this more for you. 

I have just phoned and all they have done is tell me that it's a known issue and they will email when it's resolved. 

Seen as I am still waiting for another issue to be resolved in the same manner that has been going on for quite a while now it's extremely frustrating to have to continually work in this situation with a system that causes more work and no idea when issues may be solved.

Another issue with the phone call was they couldn't hear anything I was saying and quite often I had to check to see if she was still there as the seemed to be huge gaps with no interaction from the other end.