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Level 1

Why my income Tax is 0? Please help!

Hello there, 


I am both employed and self-employed. I filled in the Tax profile page with my estimated employed income and I have a positive self-employed income since June last year. The estimated Income Tax has always been 0GBP including Class 4 & Class 2 National Insurance Contribution - this can't be right. Can anyone help, please?

Level 1

Why my income Tax is 0? Please help!

Hi pcpatrick,


Does this help at all?


Basically you need to make sure your employed income isn’t being added to your self-employed income.


You can add/set up your employed income under your tax profile which helps determine what tax bracket do you belong.

Level 1

Why my income Tax is 0? Please help!

Unfortunately it didn't help as I already added the employment income. I tried to remove it but it didn't make a difference.


Why my income Tax is 0? Please help!

Thanks for getting back to us, pcpatrick.


I suggest reaching out to our QuickBooks Self-Employed support. They have the tools to pull up your account better checked on why you have 0 income tax.


Here's how to contact them:


  1. From your QuickBooks Self-Employed (QBSE) homepage, click the QB Assistant at the top.
  2. Type in the chatbox Contact support
  3. Click the I still need a human button.
  4. You'll now be provided options on how you like to connect to them.
  5. Select how you want to contact them and fill in the information.

I also encourage checking out this article for more information about QBSE: QuickBooks Self-Employed Overview.


Please let me know if you need more help concerning taxes. I'm here to help.

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