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paulaharper
Level 3

Write off customer and supplier small balances

Hi

I have a supplier with a 2p balance on a bill.  How do I write this off?  Be good to know how to write off small under/overpayments in general.  I have tried to follow the "Write off customer and supplier balance" instructions, using discounts, but when I select "pay bills" there is no "set discount" option

Help!

Thanks.

Solved
Best answer June 12, 2023

Accepted Solutions
emmam6
Moderator

Write off customer and supplier small balances

Hello Community Users, we just wanted to pop in and clarify the process for writing off a supplier balance. To write off the supplier balance, create a supplier credit transaction to a write off expense account and again either apply the same vat code to counter out the VAT or change the bill to NO VAT before applying.

Any questions let us know.

 

 

View solution in original post

6 REPLIES 6
EmmaM
QuickBooks Team

Write off customer and supplier small balances

Hello Paula

 

Can we just confirm if you are you using the QuickBooks Online or QuickBooks Desktop?

 

Thanks

 

Emma

paulaharper
Level 3

Write off customer and supplier small balances

Hello - QB online

Thanks.

TaliaI
QuickBooks Team

Write off customer and supplier small balances

Hello Paula,

 

It looks like you were trying to follow an article on the Desktop product. Please find attached an article on how to write this off within QuickBooks Online: https://quickbooks.intuit.com/community/Manage-Customers-and-Income/How-to-write-off-bad-debt/m-p/23...

 

Please let us know if you have any questions about the article.

 

Thanks,

 

Talia

paulaharper
Level 3

Write off customer and supplier small balances

Thank you but this looks like it is only to write off customer balances?  I need to write off a supplier balance.

Adrian_A
Moderator

Write off customer and supplier small balances

Hello there, paulaharper.

 

In QuickBooks Online, the set discount option isn't available. However, what we are missing here is to link the Journal Entry you created to your open bill. This is the same as offsetting your suppliers balance.

 

Here's how:

  1. Go to Expenses, then choose Suppliers.
  2. Select the supplier's name.
  3. Click on Make payment under the ACTION column.
  4. Then, Save and close.

Your supplier's balance should now be zero.

 

Please get in touch with me if you need further assistance with your QuickBooks account. Have a good day!

emmam6
Moderator

Write off customer and supplier small balances

Hello Community Users, we just wanted to pop in and clarify the process for writing off a supplier balance. To write off the supplier balance, create a supplier credit transaction to a write off expense account and again either apply the same vat code to counter out the VAT or change the bill to NO VAT before applying.

Any questions let us know.

 

 

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