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Welcome to the Community, Stuart.
I'm here to ensure you can add your downloaded statements to QuickBooks Online (QBO).
To import bank transactions using CSV, make sure to choose the correct columns in the mapping stage. Otherwise, QuickBooks will not be able to read the data. To make the mapping stage easier, consider these factors before uploading the file again:
Also, you can upload CSVs in either of the following 3-column or 4-column formats. These are the only columns QuickBooks can handle.
The 3-column format
The 4-column format
To learn more about the file format, see this article: Format CSV files in Excel to get bank transactions into QuickBooks.
Once everything is fine, you can start importing the transactions into QBO again.
After that, you can now review the downloaded transactions and put them in the correct accounts. Here's an article for your guide: Categorise and match online bank transactions in QuickBooks Online.
Don't hesitate to leave a reply if you have further questions about importing your transactions in QBO. I'll be around to assist. Keep safe, and have a good one!
Explore csv2qbo converter tool as a workaround.
https://www.moneythumb.com/?ref=110
As an additional option, use a backup restore app to lower any risk.
https://partnerwithus.rewind.com/quickbooks
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