I'm here to make you're able to view your transaction in your VAT report, @castlelocks.
Once you run your report in QuickBooks Online (QBO), let's see to it that the Report period is filtered according to the record date of the transaction. Doing this will make sure that you'll able to view the list transactions by the time they were created.
If the Report period on your VAT report is correct and still getting the same issue, you can delete and recreate your purchase transaction. This way, we can isolate the issue and check if there is a bug within the system. Just take a screenshot of your transaction and use it's data when recreating the purchase.
If you're still unable to see the transaction in your VAT report, this might be a browser-related issue. Sometimes too much cache stored in your web can cause unexpected behavior with the product. However, we can perform some basic troubleshooting steps to address it.
First, use a private browser to access your account in QuickBooks. It is also known as InPrivate in Internet Explorer and Incognito mode in Google Chrome. This browser mode doesn't record the browsing activity on your local device. You can access this by pressing the following keys:
If you're able to view your transaction in the VAT report, then let's go back to your regular browser and clear its cache, or else you another supported browser when accessing your account. It could be a temporary issue with QuickBooks and the current browser that you use.
In case you need further guidance in customising your future reports in QuickBooks, you can check out this article: How to customise reports in QBO.
You're more than welcome to visit this thread again if you have other questions. Just add the details of your concern here and I'll help you out.
Thank you for reply. I have tried all of the suggestions you have provided but after all have been deleted and imputed via private browsing etc it still shows Box 2 & Box 9 as 0. I have 4 different transactions with RC SG vat code totalling approx £1400
any other suggestions.
Hello again, @castlelocks.
I appreciate the troubleshooting steps you've done to see the figure in Box 2 and Box 9 in your VAT return form.
I'd suggest running the VAT 100 Report and check the date range. This report contains the figure that will reflect in your VAT return. If it's blank or zeroes even after entering the correct details of the purchase, I'd recommend contacting the QuickBooks Online Care Team. They have the tools to perform screen sharing and verify further to help you get to the bottom of this.
Here's how to contact them:
I've added this article to know more about the boxes that are affected by Europe Reverse Charge Vat code: Common VAT Codes.
Don't hesitate to let me know in the comment section if you have other questions. I'm always here ready to help. Take care.