Incorrect PAYE when processing Core payroll

sarahgress01 · ‎December 15, 2024

Hi

I use QB Core payroll for my four employees, two are salaried so receive the same gross pay each week and two get paid by the hour, but it's usually around the same sort of hours each week.

I processed payroll on Friday and paid the amounts to their respective banks. Having just looked at the figures more closely, I wish I had spotted it at the time, I can see that each of them have only been deducted approx half of what their PAYE should be. No details have changed, no tax codes have changed.

Can anyone shed any light on why this would be? I believe there is an issue with QB Core payroll software. I will also contact QB on Monday when their phone lines are open again.

Thank you

Rea_M

I appreciate you bringing this matter to our attention, Sarah. I understand the importance of accurate PAYE deductions for you. Rest assured, we are dedicated to resolving this issue swiftly to ensure your employee taxes are recorded properly.

We've encountered similar cases where PAYE calculations in QuickBooks Core Payroll are not functioning as intended (INV-115399). Please be assured that we prioritize this issue and are committed to finding a resolution as quickly as possible.

In keeping with this, I recommend contacting our Customer Care team so you'll be included in the list of affected users and receive regular updates on the progress. To do this, follow these steps:

Log in to your QuickBooks Online (QBO) account.
Go to the Help (?) menu.
Select the Assistant tab to get help from the QB assistant, or the Search tab to enter your question and find Help articles.
Follow the on-screen instructions to complete the process.

Additionally, I like to share this article that could assist you in exploring some of the key features of QuickBooks Core Payroll. It includes valuable information on setting up your HMRC credentials, managing workplace pensions, and submitting RTI. Check it out here: Navigating QuickBooks Online Core Payroll.

I truly appreciate your patience as we work through this. If there’s anything more I can assist you with, or you have further questions about income taxes and PAYE deductions, please feel free to drop me a message. I'm here to help! Take care, and here’s to your ongoing success!

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Incorrect PAYE when processing Core payroll

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