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Everything you need to know about connecting your bank and credit cards in QuickBooks Online
Eva90
Level 1

Issues with Copying a journal

Hi, can anyone help me because it's driving me nuts. This issue started about 3 days ago and i've tried to call customer service but they've been no help.

 

So, when i want to copy and save a new journal i go through the following steps:

Reports> Trial Balance. Then click on the account i want, click on the transaction from the list in that account. Copy the journal, make whatever changes i need to make then save.

 

The issue i have is when i exit, it doesn't take me back to the previous page (which is the list of transactions in that account), but it takes me back to reports, back to square one.

 

In the past, when i exited the page, it would take me back to the previous page that shows the list so i can review the account before clicking back and going to the trial balance.

 

This is such a pain as it means i have to go through the same process twice just to post and review a journal.

 

Has any one else had this issue and be able to resolve it?

 

Thanks

 

1 REPLY 1
Ashleigh1
QuickBooks Team

Issues with Copying a journal

Hello Eva90, 

 

Welcome to the Community page, 

 

So it is working as designed, instead try to right-click on the journal or whatever transactions you wanting to look at from the report so it opens in a new tab, then you can just close that tab and go back to the first one once you copied it. 

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