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Izsy
Level 1

Manually added miles not saving

Hi,

I'm trying to add my client's miles manually as I have done every month for the last 2 years, but it's not saving.

Is there an issue with it at the moment, or has there been something new introduced that I have to do to get the miles to save?

Any advice would be gratefully received - thank you.

7 REPLIES 7
Ashleigh1
QuickBooks Team

Manually added miles not saving

Hello Izsy, 

 

Welcome to the Community page, 

 

Do you get any errors or anything when you try and save the mileage? or do you just click on save and nothing happens. Are you doing this on the app version or web browser version? 

Izsy
Level 1

Manually added miles not saving

Hi Ashleigh1

Thanks for replying,


No error message, it just doesn't show up after I've pressed Save. 
All the info is filled in correctly, as I've done many times before, it's just really baffling.

 

I'm using the Web based browser.

 

 

Ashleigh1
QuickBooks Team

Manually added miles not saving

Thanks for coming back to us Izsy, can you please try clearing your cache and cookies to all time, close the browser down, reload it and log into Quickbooks and try again. Let us know if you still have an issue after try that. 

Marc Ogier
Level 1

Manually added miles not saving

I'm also having this exact problem, when I try and manual enter a mileage trip. It lets me save it saying 2 entries are saved, but then doesn't show up in my my list of mileage trips

 

Marc Ogier
Level 1

Manually added miles not saving

I've also cleared all of my cookies and cache from Google Chome, and also tried using Microsoft Edge and it still doesnt work

Izsy
Level 1

Manually added miles not saving

Hi Marc,

Mine seemed to just sort itself out. Shut everything down as usual at end of the day and the next time I logged it was back working ok. 
Hopefully yours does the same?

Marc Ogier
Level 1

Manually added miles not saving

Thanks Izsy,

I'll see what it does tomorrow, hopefully it will fix itself!

 

Cheers

Marc

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