cancel
Showing results for 
Search instead for 
Did you mean: 
Announcements
Everything you need to know about banking in QuickBooks Online - Discover more
gcj1971
Level 3

Noticed a Payroll tax centre due now report for tax period month 10 don't remember seeing this kind of report it is saying rejected, and login credentials are correct

 
2 REPLIES 2
JenoP
Moderator

Noticed a Payroll tax centre due now report for tax period month 10 don't remember seeing this kind of report it is saying rejected, and login credentials are correct

We'd want to make sure that we're able to sort this out for you, gcj1971.

 

Login credentials should be tested within 28 days of receiving them by visiting this link www.gateway.gov.uk.

 

Otherwise, your credentials won't be valid anymore and might be the reason why the submission was rejected. Additional details about online submission and login credentials can be found here: 

 

I would also recommend reaching out to our Payroll Support Team. They can take a look at the tax report and checked why it was rejected. Here's how:

 

  1. Go to the Help menu and click Contact Us.
  2. Let the know that you that you need help with your Payroll Tax Center, then click Let's talk.
  3. Select the Chat or Get a callback option. 

Don't hesitate to reach out to us again if you have other concerns. We're open 24/7 to make sure you get all the help that you need.

gcj1971
Level 3

Noticed a Payroll tax centre due now report for tax period month 10 don't remember seeing this kind of report it is saying rejected, and login credentials are correct

I tried chat, but was on  hold for too long. I've just realised that the month 10 to be submitted was for before19th February, but I hadn't noticed this new EPS report due until after that date, I had also paid employees that month, and suffered CIS. I'll have to try the chat option another time.

Need to get in touch?

Contact us