Old accounts can still show up on your financial reports, jplewis60. This occurs when a report includes data from transactions associated with the account while it was active.
I also have a few questions to provide you with the most appropriate guidance. When you made the transfer to move the funds, was it done outside of QuickBooks Online? Also, do the banks still have balances listed in the Chart of Accounts?
If they do, we can make them inactive since they are already disconnected. This process will zero out the non-zero balance of the inactive account, with an automatic entry posted to the Opening Balance Equity account. Here's how:
- Go to the Gear icon and select Chart of Accounts.
- Look for the old bank account, then click the drop-down list beside Action.
- Select Make inactive.
Next, you'll want to customize the financial report to exclude these accounts. Here's how:
- Go back to the financial report you are working on.
- Click Customise at the top left.
- Scroll down to Rows/Columns, then set Show non-zero or active only to Non-zero.
- Click Run report.
Additional details about these steps are also provided in these articles:
Let me also share these reporting-related articles in case you might need them in your future tasks:
Don't hesitate to reply if you have any further questions or need additional assistance with the old bank accounts and running reports in QBO. We're here to help you maximize your use of the program and maintain accurate, up-to-date financial records.
