Can you add a new bank account in the chart of accounts - I do not have the option to do that

Hello, fennelly.

There should be a New tab at the upper right corner in your chart of accounts. That is where you can add and create a new bank account. 
If you don’t have the New tab, try running QuickBooks on a private window or an incognito browser. If it works fine in this window, clear your browser’s cache or switch to a different one. There are times that the overloaded files saved in your browser can cause unusual behaviors in the program. 

Please visit us again if you have other questions or if you need anything else. 
 

Thanks for responding back to me, Sean.

I just want to clarify something about your concern. Is your bank account no longer showing in your chart of accounts? Or you’re unable to add a new bank account because you don’t have Bank as an account type option? 

While waiting for your response, you might want to run QuickBooks on a private window (In case you haven’t done it yet). Here’s how:

• For Chrome, press Ctrl + Shift + N.
• For Internet Explorer or Firefox, press Ctrl + Shift + P.
• For Safari, hold down Command + Shift + N.

If it works fine on a private brewers, it would be best to clear your browser’s cache or switch to a different one. The web browser keeps files in its cache and saves the pages you have previously visited, and sometimes the stored files can affect communication between the browser and QuickBooks Online.

I'd be happy to know more about this and get you back on track.