Expenses being added to income

Let me provide some details about the expenses added as income, Louise49.

May I know if you're referring to the imported file through a CSV? If so, it could be the file format was imported incorrectly. To correct this, we can delete the file. To do so, follow the steps below:

1. In the Gear icon, select Imports.
2. Choose the bank name with imported CSV files.
3. Once you see the list of imported data, click the trash icon to delete the imported transactions with that file.

Once done, edit the file to the correct format. Then re-import transactions. 

However, if you're referring to your bank transactions, I suggest reaching out to our support team to double-check why this is happening. They also have the tools to pull up your account in a secure environment. Here's how to reach them:

1. Go to the Assistant menu.
2. Type in Talk to a human in the Type something... field (twice).
3. Select the I still need a human option.
4. Choose either Message an agent or Get a callback.

Furthermore, learn how QuickBooks puts your transactions on the correct line of your Schedule C. You can check out this article for more information: Categorise Transactions In QuickBooks Self-Employed. 

Let me know if there's anything else you need with expense and income transactions. I'll always be right here to help.

Thank you for your reply. 

Hoping my screenshot may help clarify the situation. My expenses are being added to my net profit, even though there’s a - sign next to the expenses. This is turn is making the net profit greater. 
The total Net profit value of £17,344 is with earned income & expenses added to together, where if the deduction was made for expenses the Net Profit should read £8566? Can you explain what’s happened & how to correct it so the Net Profit is showing the correct amount of £8566 please? 

Hello there, @Louise49. I want to ensure this will be taken care of.

To resolve this, let's first verify if the same issue happens when accessing your QuickBooks Self-Employed (QBSE) account via a web browser. I'll guide you on how:

1. Sign in to your QBSE account via a web browser.
2. Then, go to the Taxes menu.
3. Select the correct Tax year.
4. Compare the difference between Income and Deductions to the Taxable business profit amount.

You can also check your Profit and loss report to see if it shows the correct amounts for your Net profit. 

If this works, we can clear the cache of your QBSE app to refresh the connection. To start, refer to these steps;

iOS device

1. Click the Menu icon.
2. Then, choose Help & Feedback. 
3. Next, select Refresh Data and click Refresh. 

Android device

1. Select the Menu option.
2. Next, choose Settings. 
3. Then, click Refresh Data and select Yes.

If the same thing happens, I recommend reviewing your expense transactions and ensuring they are entered correctly. However, if this is not the case, you can reach out to our Phone support team so they can further investigate the root cause of the issue. To do so, please refer to the steps outlined by my colleague above. 

I'll be always here ready to lend a hand if you have any other concerns about the profit and loss report in QBSE. Have a good day ahead and stay safe.