Hello cldenman,
I can help you run the General Ledger report successfully in QuickBooks Online.
We haven't received any similar reports from other users about not being able to run the General Ledger quarterly. Please make sure to comply with the system requirements, such as the supported browsers to ensure there are no problems when using QuickBooks.
To know more about the requirements, I'm attaching the article I found helpful:
System Requirements for QuickBooks Online, Online Accountant and Self-Employed.
If you're using a supported browser and the problem persists, I recommend clearing its cache. This process helps remove data stored from websites and access account in a clean slate.
Feel free to post your response if you need more help from me with regarding the report. I'll be right here for you.
