Mobile app balance sheet missing accounts

Hello Jase, Welcome to the Community! What type of asset accounts are they? Are you able to attach a screenshot of how they appear online and in the app? If you could try uninstalling and re-installing  the app to see if that updates the balance sheet report as you would expect and let us know if it stays the same in the app Thanks

Hi, Re-installing the app made no difference, however the next day, the missing accounts appeared in the mobile app, thanks if you made changes.

This problem is happening again, online the balance sheet is correct, iOS app balance sheet is missing accounts.

I tried refreshing the apps data and reinstalling to no avail.

the accounts are present in the app but the report is in error.

Hi @Jase. I know how important it is to view your business current accounts data.

I appreciate you tried a couple of troubleshooting steps to resolve this. In your case, I recommend contacting our Care Support team. This way, our phone or chat support can investigate what's causing the missing accounts in the balance sheet report. They have tools to pull up your account and fix it promptly.

Here's how to contact our support:

1. Tap the Question mark ? icon on the top right.
2. Select Help and Support.
3. Tap Contact Us.
4. Enter your concern and then hit Continue.
5. Choose a way to connect with us, Chat or Callback.

In addition, you may want to check out more features in the mobile app: Compare mobile app features.

Please update as here on how it goes or if you have other concerns, feel free to leave a comment. We're always here to help. Stay safe and well!