Scheduled email time

JNMercia · ‎March 03, 2023

Hello Everyone

I have scheduled several customised reports to be emailed to different members of our organisation. Some work, some don't and I have some questions that you may be able to help me out with.

1. At which time in the day are emails sent from QuickBooks online?

2. How do I set a prefered time of the day for the emails to be sent?

3. Where can I find a list detailing all emails QuickBooks has sent out / scheduled to be sent?

Many thanks in advance :)

emmam6 · ‎March 03, 2023

Hello JNMercia, Thank you for reaching out to the Community.

In regards to scheduling customised reports. They are sent by Intuit servers and unfortunately, you can not set a time of the day only the date itself that it would send. Like recurring transactions, it would usually be the first thing on that day as it is an automated transaction. You can see the schedule in custom reports if you click on edit it will tell you the next date. There is no list showing all emails sent for the scheduled reports but you could cc your own email so you get the emails also.

JNatCAMM · ‎March 03, 2023

Thank you for your quick response. I have used the feedback feature on QBO to highlight the need for a function or workaround so that a specific time can be allocated to emails. I have also suggested that a facility be provided for QBO users to enable an instant viewable list of all emails from and to QBO with details of their status etc.

Regards

Julie

emmam6 · ‎March 03, 2023

Great, thank you JNatCAMM. Our product developers will take a look at your feedback request.

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