Unfile a cis return

Hello Lisa-lee1, 

Welcome to the Community page, 

You will need to ring the support line on 0808 234 5337 and the agent on the phone will be able to raise the request for your cis return to be unfiled for you there. The line is open from 8am to 7pm mon to fri. 

But i need to file it today - Sunday 19th! Today is the deadline! Monday - friday is too late. I need assistance today please?

Doesn't work on 4th February 2026. The button un-file does not exist any longer

Hi there, SolarGuy0.

There are a few things that usually cause the unfile button to disappear when managing (Construction Industry Scheme (CIS) returns.

To begin, if you're trying to unfile multiple returns, ensure you start with the most recent one. It's possible that the button for older returns won't appear until the newer ones are cleared.

If the button remains unavailable despite starting with the most recent return, it may be a browser-related display error.

I suggest logging in to QuickBooks via a private or incognito window to reduce the possibility of display issues within the program. You can also try using a different supported browser.

When your return is accepted, review the following article to learn what to do next: Setting up CIS payments and returns in QuickBooks.

If the issue persists, don't hesitate to comment below.