cancel
Showing results for 
Search instead for 
Did you mean: 
Announcements
Everything you need to know about banking in QuickBooks Online - Discover more
MCooney
Level 3

Supplier Remittance advice

Unticking PDF Attached in SALES FORM TYPE in Customer invoices, results in no PDF being attached to Supplier Remittance emails.  Has anyone else experienced this?  
We unticked PDF for customer invoices so we want customers to view the online version of their invoice so we see they viewed the invoice.  However this results in remittance advice for Suppliers not sending.  Surely both modules are completely seperate.

 

8 REPLIES 8
Ashleigh1
QuickBooks Team

Supplier Remittance advice

 Hello Mcooney, thanks for posting on the Community page, we have replicated this on our test account and it works, do you send the supplier remittance by ticking the box next to bill payment then select send remittance under batch actions? 

 

MCooney
Level 3

Supplier Remittance advice

Hi Ashleigh

We don't batch.  In the supplier Bill Payment screen, we select Save & Send.  It has been fine for the last 16 months since inception but when we turn off the PDF option in the Sales invoices it is also not attaching the remittance pdf.  see photo attached 

Ashleigh1
QuickBooks Team

Supplier Remittance advice

Hello Mcooney, thanks for coming back to us, are you able to try and send the screenshot again, it will not let me open it for some reason just says failed-no file so we are unable to view it. Thanks   

MCooney
Level 3

Supplier Remittance advice

See attachment.

GeorgiaC
QuickBooks Team

Supplier Remittance advice

Thanks MCooney, I'm ble to view the screenshot. Can we check if the same happens for you when sending the remittance from a different web browser or private browsing window? 

MCooney
Level 3

Supplier Remittance advice

Hi Georgia

Thanks for your reply.

Tried on 3 pcs and this attachment is from a PC that never had QB.

Bryan_M
QuickBooks Team

Supplier Remittance advice

Hi there, @MCooney.

 

We appreciate you for trying to send the remittance from different web browsers through your 3 Pcs to fix your issue.

 

Since the issue still persists, I recommend contacting QuickBooks Online live support. They have resources to help you pull up your account and look for the leading cause of your issue with sending email remittances to your supplier.

 

  1. Sign in to your QuickBooks Online company.
  2. Go to Help (?).
  3. Select Contact Us.
  4. Enter your concern, then select Let's Talk.
  5. Choose a way to connect with us:
  • Start a chat with a support expert.
  • Get a callback from the next available expert.

 

For additional information about the process of setting up default email for sales forms, check out these articles:

 

 

Don't hesitate to reply to this post with additional questions about sending remittances or any-related concerns. I'll be here willing to lend a hand. Take care, and have a blissful week!

MCooney
Level 3

Supplier Remittance advice

I chatted to support online who tested this issue at their end.  It is a design issue.
" I was able to check it in my test file and with a back-end team. you are actually correct however once you untick the PDF in settings the remittance advice attachment will not gonna show. Thank you for bringing this to our concern unfortunately this is a working design."

 

I will feedback as per usual... but I don't see why customer email settings should impact supplier email settings.  Completely different modules...

 

Need to get in touch?

Contact us